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Customer Relations & Billing Specialist (Billing Adjustments, Accounting) Inc

This is a Contract position in Irvine, CA posted November 21, 2020.

“The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting…or you may be asked to start sooner than the expected start date if you are able to do so” URGENT: Please read the job description below.

If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations, first available date and a telephone contact number Please mention the job title above in the subject line The recruiter in charge of this role is Zara If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.

One of our printing and consulting clients is looking for a Customer Relations & Billing Specialist (Billing Adjustments, Accounting) Length: Contract term is 6 months with a possibility of extension Location: North York, ON ESSENTIAL FUNCTIONS:
– Ability to multi-task in a fast-paced environment with minimal supervision and a high level of customer interface
– Must understand contract documents and terms of obligations
– Evaluate if credit or debits need to be issued and rationalize payment plans with customers.

– Ability to identify root cause and implement process improvement procedures to eliminate.

– Working knowledge of customer’s overall business accounts.

– Cash collections forecast for manager
– Owner of customer file end to end for resolution
– Ability to recommend alternatives for problem resolution
– Self-directed position may determine methods and procedures on new assignments and provide guidance to new hires
– Analysis of situations or data requires an in-depth evaluation of various factors
– Exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining result
– Product knowledge to understand customer objectives
– Ability to explain machine performance and invoices in detail
– Understand price plans for service.

– Effectively manage and take ownership of customer inquiries (phone, email, online via through to resolution
– Research and analyze customer issues and recommend solutions within empowerment guidelines
– Process billing adjustments with a high level of accuracy
– Effectively interface with other internal departments as required
– Escalate issues to resolve inquiries within pre-defined service levels
– Ensure excellent customer experience SKILLS:
– Bilingual French and English
– Strong interpersonal skill
– Ability to work independently and in a team environment
– Strong attention to detail
– Knowledge of basic accounting principles
– Computer literate
– ability to learn new software programs
– Previous collections or customer service experience considered an asset.

– Ability to help peers Negotiating skills
– Strong attention to detail, organizational skills.

– Basic knowledge of accounting
– previous customer service or collection skills would be an asset.

– Minimum: High School, plus PC and typing experience.

– Technical experience.

6 months Preferred: Community College Diploma/University Degree or equivalent experience.

– Minimum two years of experience in Account Receivables or collection Please note that this is the most up to date version of job description available at this time
– During Client Interview you will receive additional information
– variance may apply Please visit the TEAMRECRUITER website to review other CAREER OPPORTUNITIES