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Four Eyes Financial: Client Support

Four Eyes Financial

This is a Full-time position in West Beach, NB posted January 30, 2021.

Job DescriptionEnsure all Four Eyes clients feel understood and supported.Client Success: Ensure client issues are resolved based on priority.

Triage issues coming through in the ticketing system, email, chat or phone and route or deal with appropriately; update client database with relevant information; communicate with empathy and confidence; ensure all inquiries are closed in a timely and appropriate way.Project Manager Support: Contribute to on-time project delivery.

Be available to support Project Management during client onboarding, new feature releases and resolving customer issues.Product Owner Support: Contribute to product improvement.

Identify new feature requests in the ticketing system and communicate to the product manager; analyze and report product issues by testing scenarios as a user; help clients use specific features by supporting the release of video training segments inside the platform.