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LAURENTIAN BANK OF CANADA: Senior Product Owner, Digital Secure Banking


This is a Full-time position in Richmond Hill, ON posted April 20, 2021.

Founded in 1846, Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help its customers improve their financial health.

The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the ” Group” or the ” Bank”).

With more than 2,900 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers.

With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.This role sits within Laurentian Bank, a subsidiary of Laurentian Bank Financial Group.Laurentian Bank’s digital team is on a mission: to help our customers improve their financial health.

We’re looking for a passionate, curious, energetic, self-driven leader to build and manage our digital Secure Banking and Service capabilities.

You will lead key initiatives designed to improve our secure channels (mobile and web), digitize transactions and services and work with fintechs to meet the current and future needs of our customers.ResponsibilitiesºCollaborate with the stakeholder teams to build and drive the digital secure banking and service roadmap including the customer impacts, business/stakeholder value, system dependencies and technological processes, both internal and external.ºGather input and requirements for initial product development and work closely with partners and IT teams to continuously enhance and strengthen our digital transactional and services capbilities.ºDefine features with applicable acceptance criteria in collaboration with the digital, product and technology teams to ensure a clear understanding of the requirements to successfully meet business goals.ºWork with stakeholders and leverage data, insights, industry and competitive trends, and customer feedback to groom and manage a backlog of clearly defined and prioritized features and capabilities.ºDefine digital transactional and service strategies in partnership with product, marketing and distribution teams with clear measures of success.ºIdentify and partner with Fintechs and other third-party providers to deliver most effectively.QualificationsºYou are a proven driver of results with a passion for building and enhancing digital capabilities geared to improving revenue growth and/or operational efficiencies.ºYou are customer-centric in your approach, ensuring that the customer is at the center of what you do.ºYou embrace problems, take ownership in an agile and lean manner to deliver positive business outcomes and realize outstanding performance.ºYou are data-obsessed and strive to use success metrics and generate insights to improve experience, guide performance enhancements, and optimize results.ºExcited and excellent at both building high-performing teams and rolling up their sleeves.

ºAble to collaborate with diverse groups successfully, even under challenging conditions.ºValue-oriented with strong quantitative reasoning and a track record for results.ºCurious and passionate about learning, innovation and improvement.ºCourageous, resilient, and an owner of problems through to resolution.ºIs active in the Canadian Fintech community.

º5 years of experience in digital product management, ideally in secure or mobile retail banking.

ºDirect experience as a product owner with a proven track record of defining and managing new initiatives from concept to execution.ºDemonstrated knowledge of using data to generate actionable insights to improve customer experience, reduce costs, and/or drive revenue growth.

ºKnowledge of digital channels, industry trends and practices, innovative digital platforms, policies and procedures.

ºSelf-starter possessing confidence and initiative; able to cope with changing and evolving.

ºExcellent verbal and written communication skills to effectively present information to relevant stakeholders at all levels of the organization.

ºAgile, lean and human-centred design expertise.ºDirect experience in the financial services industry is an asset.Additional InformationWe are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities.

We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground.

Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.