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Department Secretary

Centre for Addiction and Mental Health - CAMH

This is a Contract position in Toronto, ON posted August 2, 2022.


Department Secretary
Acute Care

Position Description
An exciting opportunity to join CAMH’s dynamic Access CAMH and Bridging Service team! Access CAMH and the Bridging Service are currently seeking a full-time, permanent Department Secretary. Reporting to the Clinical Operations Coordination Leader, the incumbent is responsible for performing a variety of secretarial and administrative duties. Responsibilities are, but not limited to, registering clients within the Centre’s ICARE system and database, supporting patient flow, answering clinic information phone line, ordering supplies, electronic and paper file management, administrative management of referrals, meeting coordination, and scheduling duties. The successful candidate will be required to liaise with other Programs and Departments within the Centre and with external agencies to facilitate client, program and environmental needs. The role will also entail supporting the needs of an interdisciplinary team consisting of the clinicians and physicians. Work is performed with a relative degree of independence in a fast paced outpatient, client centered environment. A commitment to high quality customer oriented service is required. You will support a workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. The position is located at 1051 Queen Street West. This position is a Monday to Friday 8:30-4:30 schedule.

The successful candidate will possess a one-year Community College diploma, preferably in business administration or secretarial science, combined with 1-2 years of administrative support experience. A diploma in medical administration is considered an asset. Preference will be given to those who have secretarial/administrative experience in healthcare. You will have sound analytical and problem-solving skills and also possess strong administrative skills, including the ability to maintain accurate records, familiarity with accounts payable/receivable, and general office management. You must be well organized; detailed oriented and possess a superior level of keying accuracy when transferring data from handwritten forms. You are proficient with web-based databases and the following software packages: Outlook, Word, Excel and PowerPoint. You are multi-tasked, juggling several and conflicting priorities and have the ability to learn new computer software systems. You enjoy working with the public and have a demonstrated interest in mental health and addiction populations. The successful candidate will be able to work independently; however will also enjoy working in a collaborative team, within a fast-paced environment. You must demonstrate sound judgment and the ability to interpret and apply policies and procedures. You will be flexible, adaptable and customer-service oriented. Experience with database management would be considered an asset, as would experience in the preparation of meeting minutes. Superior written and verbal communication, interpersonal and organizational skills to deliver exceptional patient care, is also necessary. Familiarity with electronic health records is essential as is an understanding of medical terminology. You must have experience dealing with clients/staff/external agencies from diverse cultural and ethnic backgrounds, and demonstrate a high level of tact and diplomacy. Bilingualism (French/English) and/or proficiency in a second language would be an asset.

Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

Please Note: This full-time, permanent position is part of the OPSEU Bargaining Unit.

Salary Range: $24.00 – $29.60 per hour

CAMH is a Tobacco-Free Organization.

CAMH is fully affiliated with the University of Toronto and is a teaching hospital and research institute. As a CAMH employee, you will be expected to actively support CAMH’s teaching and research activities, in addition to supporting the clinical work of the hospital.

At CAMH, we strive to be an equitable and inclusive employer. Our commitment to equity is grounded in an institution-wide commitment to achieving a working, teaching, and learning environment that is free of discrimination and harassment.

CAMH actively seeks candidates from First Nations, Métis and Inuit, racialized and LGBTQ2S+ communities, women, and people with disabilities (including people who have experienced mental health and substance use challenges).

We encourage people from all backgrounds to apply to our positions.
We thank all applicants for their interest, however, only those selected for an interview will be contacted. Please inform us if you require accommodations during the interview process.