Operations Administrator

Adecco is on the lookout for a dedicated Operations Administrator to join our team on a temporary, full-time basis in Toronto, ON. This role will place you within the ranks of one of our esteemed clients, offering you the chance to establish yourself within a professional setting that holds growth and employee development in the highest regard.

By joining forces with this client, you’re not just opening a door – you’re stepping into an environment where growth is more than a goal; it’s a value that drives the company’s culture. The friendly and nurturing working atmosphere ensures that you’ll feel right at home while contributing to meaningful projects and initiatives.

Don’t miss your chance to take a significant step forward in your career journey. Apply now to make your mark as an Operations Administrator and experience firsthand the rewarding path of professional growth and development with Adecco and our esteemed client.

• Pay rate: Up to $24/hour

• Location: Toronto, ON

• Shifts: Monday to Friday | 8AM – 5PM

• Job type: Temporary | Full time

Responsibilities:

• Assisting special projects and regular operations and acting as an additional representative to each local U.S. embassy

• Participating in the customer relationship management meetings while ensuring adherence to the contract and local laws

• Working with local consular staff to understand service issues/improvements

• Receive and Resolve level 1 complaints received from the Mission and provide solutions within the scope of the contract

• Covering for greeters planned and unplanned absences as needed and receiving training in areas concerning US visa law

• Ensuring contractual compliance, fraud prevention, and security procedures are being followed

• Overseeing call center & helpdesk quality, perform quality control checks/call monitoring, etc.

• Providing first line of support and training on greeter equipment issues (Tablets, printers, computers, etc.).

• Preparing operational & quality reports and analyzing results and suggests continuous improvement measures

Qualifications:

• Bachelor’s degree (in Business, Computer Science or Technology preferred but not required)

• Minimum 1-year of working experience (customer facing preferred)

• Must be fluent in English (speak, read, write) | French is an asset

• Excellent communication skills and advanced Computer Literacy (MS Excel Formulas and Macros) is considered a plus

• Self-starting individual with the ability to learn new skills management techniques and procedures

• Must be able to obtain and maintain RSO local certification and/or US Department of State clearance (background check)

• Must have been in Canada for at least 5 years

• Must be eligible to work and reside in Canada

Don’t miss out on this Operations Project Administrator job in Toronto, ON. Apply now and you will hear back from an Adecco Recruiter soon.