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Bilingual customer service representative

Alorica

This is a Full-time position in Montreal, QC posted August 12, 2019.

As a Seasonal Customer Service Representative, you’ll have the opportunity to help people over the holidays for a well known global retailer in their ecommerce division. We’ll teach you the skills you’ll need to succeed and provide a path for you to do so! What you’ll be doingYou will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers’ day.

Your main responsibilities will include:-Talking to customers over the phone, email or chat to resolve their questions or concerns regarding their online purchases.

Accurately document and update customer records in the computer system.-Remain calm and helpful even when dealing with upset customers-Escalate customer complaints and/or calls to your manager when necessary-Provide feedback and recommendations to your manager on ways the company can improve-Perform other duties as assigned by your management team Why you’ll want to join the Alorica team100% paid training.Performance bonuses.A great team environment with supportive co-workers.You’ll work on behalf of one of the best-known companies in the world.You’ll feel empowered to do things the right way amid a culture of high personal and business integrity.Who we’re looking forThe best fit for this job is someone who:Has a High School diploma or General Educational Development (GED) certificate.Is bilingual (French & English).Previous customer service and/or call center experience preferred.Has good computer skills, including Microsoft Office.Possesses excellent communication skills.Can adapt to a flexible schedule.Available to work during the Holiday Season (Specifically on BLACK FRIDAY: November 29th, CYBER MONDAY: December 2nd, and BOXING DAY: December 26th).Is positive and can handle stress.Can maintain the highest level of confidentiality. Who we areAlorica Customer Care, Ltd.

is a global customer service organization, serving the world’s leading companies and best-known brands.

With more than 40,000 employees in locations around the world, our people deliver extraordinary service – via phone, email and chat, every day.

Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, Alorica offers significant opportunity to build a rewarding career, in a dynamic and customer-oriented environment. Work EnvironmentOffice environment.Ability to lift and/or move 20 pounds with or without accommodation. Hours of OperationsThe department is open 7 days a week, from 8am till midnight.

Are you ready to help your customers every day while also strengthening yourself and your career?

If so, apply now to join the Alorica team!

Company At Alorica, we only do one thing – make lives better, one interaction at a time.

We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.