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BNP Paribas: Client Support Services Specialist

BNP Paribas

This is a Full-time position in Montreal, QC posted April 22, 2021.

At BNP Paribas Canada, it is our employees which make the difference…

Our 75 nationalities are part of our diversity!Do you like challenges, a structured framework, the prospect of optimizing and innovating?

You are known for your originalityand want a certain freedom to think while sharing your knowledge and ideas?…

Come help us contribute to the growth of our Canadian platform!You will benefit amongst other things from:Access to social volunteer and recreational programs, via our many Employee Resource Groups (ERGs)Opportunities for career development through active internal mobility and our innovative training program: Canada AcademyA brand new workspace, flexible, comfortable and easily adaptable to your needs: remote work opportunities, standing desks, innovation lab., open meeting rooms and spaces*Rated A+ by Standard & Poor’s.Business Overview:The USD Clearing & Payment middle office function is performed by Client Support Services (CSS), which is a group reporting into Payment & Clearing Solutions (PCS).

CSS is responsible for the management of Risks, Client reporting and analytics as well as supporting Network Clearing North America (NCNA) and Product Management by ensuring full transparency of limits, funding and operations bookings.Its core responsibilities are as follows:Proactive monitoring and support to US dollar clearing client base.Credit, funding and transaction limit management and oversight.Managing Client’s reporting and analytics.Act as liaison between the back office and client/front office as applicableResponsibilities:Serve as main contact point for the network and help resolve all issues related to the USD/CAD clearing businessSupport the overall day to day business relationships of BNPP Network USD and CAD Network Clearing Clients at an account level.Coordinate with various stakeholders in the business as required.Drive processing efficiency by improving the overall USD straight through processing rate over 95% at the client level.Drive customer satisfaction by working closely with our clients to improve the service provided to them.Escalate service level inquiries as appropriate.Oversee key control processes with respect to billing, risk and management reporting, at client level.Hold regular ongoing dialogue with NCNA, PCS and other stake holders to ensure we maintain excellent level of service to the network.Review and analyze reports related to client’s activities i.E.

wire transfers, and non-payment SWIFT messages.Recommend and monitor KPI’s making sure that SLA’s/turnaround times are being met.Make recommendations for procedural changeswheredeemed necessary.Analyze various control reports andmake recommendations for efficiency gainsKeep abreast of changes both reporting and operational to meet/enhance the demands of our clients.Interpret, manipulate and analyze data to produce meaningful dashboards keeping in mind the mission statement of CSS, i.E.

improve client experience.Work closely with the development teams to create and implement suite of quality Management reporting.Work with stakeholders to understand their data and how it can best be leveraged to meet client’s requirements.Provide additional insights into data trends through analysing and understanding the patterns within the various data sets.Investigate issues, determining root causes and obtaining resolution.Assist in preparation of Monthly/Quarterly Dashboards/Cockpits.Make direct contribution to BNPP operational permanent control framework.Minimum required qualificationsBachelor’s Degree in Administration or in a related fieldMinimum 1yearof banking experience and/or in Correspondent Banking, Payment Operations and/or Cash Management Product within a major bank active in USD ClearingBilingual in English and in FrenchKnowledgeable of International wires transfers, SWIFT and local clearing systemsKnowledgeable of Funds Transfer operations as well as the rules and regulations which govern itThe candidate must possessintermediate levelof analytical reporting (data/report analysis)andMS Word, MS Excel, Outlook and Power PointExperience with Tableau data visualization, Power BI and Python coding is not mandatory but will be considered an assetExcellent attention to detail and accuracyHighly effective communicator, written and oral, with good interpersonal and customer serviceskillsSelf-motivated and ability to multi-task in a high-volume and fast-paced environment with precisionAbility to work in a highly autonomous team environment with minimal supervisionStrong:Organization skills,Critical thinking,Resourcefulness and creativity.About BNP ParibasWith more than 200,000 employees in 72 countries, the Group serves nearly 32 million individual customers and 850,000 professionals, entrepreneurs, SMEs and large companies.

BNP Paribas is a leading bank in the euro zone and a leading international banking player.Did you know?In 2019, BNP Paribas named World’s Best Bank for Corporate Responsibility 2019 About BNP Paribas in CanadaWith more than 900 employees, BNP Paribas Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world.

We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.A recruitment policy that promotes equality and diversity:BNP Paribas is an equal opportunity employer.

BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, and other protected status (Employment Equity Act).Part of BNP Paribas dedication to diversity, multiculturalism and inclusion is clearly reflected on how we believe and live diversity and inclusion all together.

As such, one of BNP Paribas’ initiatives is hosting Employee Resource Groups (ERGs) which are focused on equality of gender, sexual orientation and learning from other cultures.We can assist with access to job offers for people with disabilities who may be unable to use our career site please contact us by emailcanada_recrutement@ca.bnpparibas.comor by phone on 514-285-6000Want to know more about the BNP Paribas Group?https://group.Bnpparibas/en/group** Only selected applications that meet the requirements of the role will be contacted **