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Client Support Analyst

Kootenay Savings Credit Union

This is a Contract position in Cranbrook, ia posted June 22, 2022.

We currently have an opportunity to hire a Client Support Analyst to join our Technology Solutions teamWith minimal direction, the Client Support Analyst acts in a consulting capacity to managers and users on all matters relating to system improvements, enhancements, and changes in hardware and software.

The incumbent is responsible for the installation, configuration, maintenance and administration of all software, telephone, hardware and local area networks in the branches and the Corporate Office.The Client Support Analyst also participates in the IT Helpdesk, IT release and compensated on call rotation schedules.This position is based in Trail, BC with the requirement that the incumbent be onsite three days per week.Qualifications RequiredSuccessful completion of a two-year diploma or certificate in the field of computing technologies, plus a minimum of three years” experience working within an enterprise-sized Microsoft Active Directory environmentSuccessful completion of CompTIA A certification, or willingness to complete within six months from date of hireSuccessful completion of MCSA: Windows Server certificate, or a willingness to complete within 24 months from date of hireAdvanced knowledge of Microsoft-based software, network architecture, topology and security schemas including ability to troubleshoot Microsoft operating systems, Microsoft back office (enterprise) and Microsoft 365 products, and to train others in their applicationAbility to derive and implement an operational, client, and enterprise computing plan from corporate strategies and best practices, including the monitoring and documentation of all inter-related operationsAbility to work and communicate well in a team and sales and service environment, both verbally and in writing, and to provide service-oriented solutions to internal customersAbility to apply good judgment in making independent decisionsValid BC driver”s license and vehicleStarting Salary: $76,021 annuallyWhy work for us?We know that our dedicated employees give us a lot and are key to our success; in return, we offer a total rewards package that includes:Competitive health and insurance benefitsOvertime paid based on Collective AgreementPaid vacation, sick time, and floating holidaysHealth care spending accountContinual training, development, and coachingConfidential employee and family assistance programUnique staff benefits on products such as bank accounts, loans, and mortgagesThe opportunity to build a satisfying career in an organization that incorporates many leading strategic initiativesBeing part of an organization that puts their community and employees firstBeing part of a talented and dedicated team who improve our members” financial livesNestled in the natural beauty of the Selkirk and Monashee mountain ranges, next to the mighty Columbia River, the Greater Trail area offers year-round activities for the outdoor enthusiast from golfing to skiing, mountain biking, kayaking, fishing, hiking and much more.

Amenities include the region”s largest hospital, Selkirk College and an aquatic and leisure centre, all surrounded by inviting neighbouring communities.

Here you will find outstanding opportunities for living life well and to its fullest.

For more information about the Greater Trail region, please visit imaginekootenay.com.Closing date: July 10, 2022We thank all applicants for their interest; however, only short-listed applicants will be contacted.