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Concentrix: 2021 Customer Service Representatives – Chatham


This is a Full-time position in St Clair, ON posted January 22, 2021.

What we offer: Career advancement Starting at $14.25/hour Interactive paid training and supportive environment Medical, Vision, Dental Benefits, Life Insurance and Pension Plan Free Parking and Transit accessible Vehicle Discounts Monday Saturday 7am 12am Temporary work at home, Onsite training Specific Responsibilities Take calls from FCA vehicle owners regarding service campaigns, requests for reimbursement, vehicle recalls, component coverage inquiries, warranty or extended service contracts and dealer or regional assistance issues Answer all incoming customer phone calls within quality standards Contact various internal departments on a daily basis to clarify information, seek guidance and gather information to respond to customer inquiries Calls seeking cancellation of service contracts require submission for either cancellation or refund.

Contact external parties to assist in providing information, gain clarification and gather information.

Review individual customer cases providing mediation on behalf of client for consideration outside policies and procedures For reimbursement calls, document all pertinent information, confirm reimbursement is valid, and submit reimbursement request to managers for approval Act as a liaison with remaining team members, such as Senior Customer Services Consultants and Information Centre Coordinator on various calls and issues Follow up on existing cases and close as appropriate Documents new case or updated case file information using quality standards Essential Qualifications Education/Knowledge: High School education or equivalent experience.

General knowledge of windows-based applications and ability to navigate a computerized information system.

Experience / Skill: 1-3 years of work experience in a customer-facing role.

Good verbal communication skills.

Automotive environment ideal.

Competencies: Adaptability: Is able and willing to adapt to changing priorities and responsibilities.

Able to adjust personal style to changing environment.

Maintains focus and intensity and remains calm, optimistic and persistent, even under adversity.

Communication (Verbal and/or Written): Able to clearly present information through the spoken and/or written word, influence or persuade others through oral presentation in positive or negative circumstances, listens well, able to write clearly in a variety of communication settings and styles.

Customer Focus (Internal and External): Is dedicated to meeting and strives to exceed the needs of internal and external customers by delivering high quality services.

Acts with customers in mind, establishes and maintains effective relationship with customers and gains their trust and respect.

Communicates with customers in a warm, helpful and professional manner while simultaneously building credibility and rapport.

Decision Making: Exercises good judgement by making sound and well-informed decisions based upon a mixture of analysis, knowledge and experience, perceives the impact and implications of decisions, makes effective and timely decisions, is proactive and achievement oriented.

Job Knowledge: Knows, understands and appropriately applies the technical /soft skills, methods and processes required for the position.

Is able to learn, retain and apply information to the job.

Keeps current with new and/or updated program information, trends and developments in field.

Teamwork: Works effectively with others to generate a positive, productive and informed work environment.

Is united in the collective Please send resumes #NACNX #CNXJOBS *msja Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.

Works with close supervision and clearly defined procedures.

Starting to demonstrate familiarity with client terminology, operating standards and procedures.

Starter without sustained metric performance levels.

Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer.

Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.