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Customer Service Representative

Équipement SMS inc.

This is a Full-time position in Kapuskasing, ON posted April 22, 2021.

Role : The function of this position is to propose & sell the parts required by our customers to repair and maintain their equipment: Maximize all sales opportunities with customers to attain or exceed sales objectives for the branch.

Promote and sell parts and emphasize the added value of the products distributed by SMS Equipment to internal & external customers.

Take orders by phone, at the counter or by email.

Verify parts prices and availability with suppliers and issue purchase orders.

Prepare part quotes and proposals on customers’ request.

Follow-up on pending orders and notify customer.

Qualifications : High school diploma or equivalent.

More than (5) five years’ experience in a similar position.

Computer literate (MS-Office).

Knowledge of heavy equipment is an asset.

Good organizational and customer service skills.

Able to work under pressure.

Need to be bilingual (French & English).