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Genpact: Microsoft Office 365- Support Sme


This is a Full-time position in Montreal, QC posted February 23, 2021.

The End User Technology team is committed to delivering enterprise class end user productivity solutions and is responsible for all aspects of the design, configuration and integration of these technologies into the firm.

We are looking for a person to perform an Office365 Technical specialist for office 365 activities for the bank, and work with the relevant engineers, specialists and teams across the technology departments to successfully deliver an O365 platform to the firm.

The O365 program is a multiyear project and will be delivering O365 services to most of the firm.

The candidate will have a very technical foundation, a strategic mind-set, great communication skills and the ability to collaborate well with others in a truly global team.

The Office 365 support engineer will be responsible for helping and resolving migration and user issues before and after migration across all workloads.

These engineers need ideal end user facing skills and to be able to talk them though problem resolution.

This role is also to be a bridge between the program and assist in knowledge transfer of skills to the L2 operations teams and at time of heavy work load assist the operations teams in maintaining low ticket volumes.

especially in the desktop area.

Requirements:A minimum of 5 years of IT experience with a minimum of 3 years’ experience delivering Office 365 solutionsSupporting end users in a 1-1 capability, ideally fixing problems remotelyStrong Win10 support experience.Previous industry experience with multinational companies beneficial of significant scale