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Hays: Desktop Support Specialist


This is a Full-time position in Montreal, QC posted April 2, 2021.

Desktop SupportFor one of our clients located in Montreal, we are looking for a bilingual Desktop Support specialist for a 2-3 months contract role.General InformationType: ContractLength: 2-3 monthsWork location: MontréalHours worked: 37.5 h/weekStart date: ASAPResponsibilities and ExperienceMust be bilingual – English and FrenchMust have two years or more of formal education in Computer Science (or equivalent)Minimum 3 years technical experience supporting hardware and stand-alone and networked applications in a large environment, including:Windows, Mac, iOS and Android operating systems; Laptop and Printer troubleshooting and repair; Office productivity tools (document, spreadsheet and presentation software); Strong analytical, problem-solving, time-management and interpersonal skills; A strong focus and demonstrated commitment for providing excellent customer service; An outstanding approach to teamwork, collaboration and communication; Experience withprocedures for incident, request and asset management as outlined by the organization and ITIL methodology to achieve desired SLA and KPI results; Experience using data analytic and automation applications is a benefit; You must be highly motivated and willing to use initiative and discretion in our fast paced and demanding environment; You display a high degree of flexibility in adapting to changing demands, and possess excellent technical, analytical, organizational and interpersonal skills; You may occasionally travel between offices to resolve issues or support major projects or deployments, and remotely support other offices in Canada; This role requires participation in the local office pager support program and occasional after-hours maintenance, troubleshooting and testing; This role requires specialized skills that are acquired through a combination of formal training and on the job experience; The ideal candidate has practical experience working in a complex network environment, preferably in a professional services firm; Knowledge of audio-video and video conference equipment (asset)DeliverablesUse judgement and problem-solving skills to effectively and efficiently resolve technology issues to the satisfaction of the customerEffectively manage multiple support calls, customer requests, and operational projects, meeting specific response and resolution times and project deadlines, while maintaining quality service to our customersDisplay a high level of integrity concerning privacy and securityQuickly grasp new technologies and share knowledge openly including contributing to knowledge repositoriesWhat you need to do nowIf you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us