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Inbound Customer Service Representative-Work From Home

Optima Communications International Inc.

This is a Full-time position in Ottawa, ON posted June 1, 2021.

We are so excited that you are reading this and hope that you will decide to apply Please note that we are looking for applications from anywhere in the province of Quebec As an Optima customer support representative you’ll work remotely from the comfort of your home while working within a dynamic, diverse and supportive environment.

You won’t always know the answers to the questions you’re being asked, so your ability to be resourceful is key We believe in human-centered, high-quality customer experiences.

Using chats, phone calls and emails as working tools, you’ll be there to listen, support and problem solve for Optima customers.

We offer full time inbound customer service opportunities where you will start no earlier than 8am, and finish no later than 8pm.

Enjoy Sundays with your friends and loved ones as we are open from Monday to Saturday.

We are currently seeking Full time candidates who have the ability to work remotely from Home.

Optima is the place for you We are a client driven, people focused organization that thrives on having our people initiate creative and innovative ways to enhance the customer service experience to the next level Benefits of joining Optima: Start time no earlier than 8am End time, no later than 8pm Operating hours are from Monday-Saturday Currently seeking candidates to work from the comfort of their own home Friendly and collaborative staff Referral program (Refer someone to work at Optima, and we will reward that) Opportunity to grow within the company and challenge yourself in different roles Potential to become a Licensed Insurance Advisor What you will be doing: Answering Inbound calls from our customers Listen carefully to customers, and personalize their experience Resolve challenging situations while maintaining call control Support your peers by working together and sharing winning strategies-> that is how we offer impeccable services What we offer: Full time hours Bonus programs that are performance driven 3 weeks paid training Continuous support while in your role Career development and growth Employee Health Spending Account Employee corporate discounts Work from home and avoid all the time lost in travel You’re an ideal candidate if: Fluently Bilingual in English and French Have High school or higher education preferred Can adapt quickly to changing situations Are motivated by helping others and gaining peoples trust Have mastered the art of analyzing and problem solving Have an appreciation of technology Have already worked in the customer service industry, whether it be call center or retail The following requirements should be met in order for you to capitalize on this opportunity: Laptop or PC (Google Chrome book or Apple Mac book are not compatible) Windows 10 as an operating system Unlimited High speed Internet Mobile Phone (unlimited data plan) or residential land line Antivirus set up on your computer or Laptop A closed secure space to work comfortably from during your entire shift.

About Us: Optima Communications International Inc.

is a professional outsource contact centre providing customer service solutions to major Canadian corporations since 1992.

We pride ourselves on our people and the close working relationships we have with long standing clients, market leaders in Financial, Utilities and Business Services.

We’ve established a sterling reputation in our industry as the call centre of choice by acting as a seamless extension of our clients and their business.