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LWS – Customer Service Associate – Front End

Lowe's Canada

This is a Contract position in Vancouver, BC posted February 25, 2021.

At Lowe’s Canada, over 26,000 employees let their passion blossom every day.

Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 470 corporate and affiliated dealer stores.

With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our Lowe’s, RONA, Reno-Depot, and Dick’s Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.

You’ve got the talent?

We’ve got the tools Here, your work and ideas will contribute to building a flourishing organization.

Your voice will always be heard and valued.

You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So if you’re looking to do what you love, and to grow and evolve within our family-one of the best employers in Canada according to a recent Forbes survey-we could be perfect for each other.

Your role : The primary function of the Customer Service Associate (CSA) Front End is to assist customers with all of their shopping needs.

The CSA Front End is required to respond to customer inquiries and support them throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate.

Duties also include processing customer sales and returns by operating a cash register, handling internet and pick-up orders, looking up merchandise information for price matches, and providing assistance to other team members as needed.

The CSA Front End is also responsible for addressing customer complaints over the phone and in person.

The CSA Front End is expected to maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks.

Lastly, the CSA Front End is responsible for completing all other duties as assigned.

Requires morning, afternoon, and evening availability any day of the week.

Required to work a schedule as determined by sales, customer, and business needs, but may be changed by store management based on the needs of the store.

Requests to be scheduled off for a specific day require advanced notification and approval by supervisor.

Hourly Full Time, Part Time or Seasonal: Generally scheduled 40, 24 to 30, or 0 to 40 hours per week respectively; more hours may be required based on the needs of the store.

This position reports to an Assistant Store Manager and takes daily direction from a Department Manager.

This position does not have direct reports.

Job Requirements The qualifications we are looking for : 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.

AND 6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information.

Preferred Qualifications Associate’s Degree or Diploma in Business, Retail Management, Specialty related to department (e.g., design, appliances), or related field.

6 months experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.

6 months retail experience.6 months experience as a cashier.

Lifts up to 25 pounds without assistance; may lift up to 30 pounds with or without assistance.

The Customer Service Associate
– Front End may be required to perform job activities, with appropriate intermittent relief where applicable, under difficult work conditions such as in extreme cold, heat, inclement weather, at heights, while exposed to constant/intermittent sounds (if applicable).

Lowe’s Canada is an inclusive employer.

If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

Your benefits of working for Lowe’s Canada: By joining the Lowe’s Canada family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc.

Opportunities for advancement within the company An employer that’s involved in the community Teamwork and ongoing training A comprehensive training program for all new hires A company discount on store merchandise A student incentive program And much more The masculine generic is used without discrimination and only in order to simplify the text.

Lowe’s Canada is committed to encouraging diversity and inclusion.

We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other status protected by law.