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Quadra Chemicals: Customer Service Representative

Quadra Chemicals

This is a Contract position in Montreal, QC posted February 18, 2021.

Position: Customer Service Representative Location: Delta, Vancouver Status: Full-time Permanent We are currently looking for an enthusiastic and dynamic person to enhance our team of Customer Service Representative in our Delta, Vancouver location.

The Customer Service Representativeis responsible for effectively communicating with our customers, taking orders and tracking them.

This person will also be responsible for communicating with our commercial team to maintain the highest level of customer service.

This position initiates communication between shipping, receiving, accounting, and the procurement and logistic department.

This is a highly collaborative position that works at a fast pace, solutions-driven workplace.We are looking for someone with a positive and professional attitude who will ensure a dedicated and impeccable customer service.

In light of the recent pandemic, Quadra Chemicals remains committed to the health and safety of its employees.

All of our employees are working from home due to the pandemic.

We are providing the tools necessary for job success Responsibilities include: Take orders and process them in our computer system Ensure the validation of information on purchase orders Ensure that customer requests are handled satisfactorily and in accordance with company guidelines Assist customers with orders, suggest products, different lots, etc.

Track all orders and ensure they are at the appropriate status Work closely with sales representatives to connect to customer issues Read and understand all customer activities for the strategic accounts in Salesforce Manage account maintenance Review various weekly / monthly reports Regular communication with logistics and procurement functions to ensure customer’s requirements and operational requirements are met Work in synergy with other departments to ensure full customer focus Internal sales support for assigned accounts Qualifications: Post-secondary or college diploma in administration, business or related field Excellent verbal and written communication skills Must have strong work ethic, initiatives and a desire to succeed 2-3 years of relevant experience as Customer Service Representative in a distribution, logistic or manufacturing environment Ability to work independently and to multitask Compassion, integrity and honesty are important character traits that they are looking for Desires to work in an environment where decisions must be made quickly and under pressure Excellent interpersonal, communication and analytical skills Excellent organizational and problem-solving skills Very strong computer skills (Microsoft Office Suite, Salesforce, etc.) Why choose Quadra?: Essential Services Company Permanent full-time position (daytime schedule, 37.5 hours per week) Competitive salary Full benefits coverage (dental, medical, vision, etc.) Programs offered to employees to increase their quality of life (Wellness) Pension Plan Private, family-owned company with a solid infrastructure Nice working atmosphere on a daily basis (Great Place to Work Certified) Caring and Having Fun are part of our Core Values Company that embraces Diversity & Inclusion Employee Assistance Program (EAP) Opportunity for advancement and professional development Social activities organized by the company Performance Incentive Program Employee Referral Bonus Program Employee recognition program (years of service, merit award, etc.) Quadra supports and values diversity and offer equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status and gender identity.

Quadra also welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process