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Real Time Networks: Client Support Technician

Real Time Networks

This is a Full-time position in Milton, ON posted January 20, 2021.


Canada based company experiencing rapid growth and continued success in the marketplace.

Our products lead the Security industry we are looking for another valuable member of our Client Services Team to support Operations and Customer Service for our customer locations around North America.We currently have an opening for a Client Service Technician to join our Technical Support and Client Services team in our new Milton Ontario location.

This position has lots to offer including exposure to hi-tech products, product development, an exciting work environment and excellent growth potential for the motivated individual within the company.Description:Client Support TechnicianCustomer Service Technician Job Purpose:Serves customers by installing and servicing systems and products.

Providing first level support in our call center.Education:Post-Secondary education in an IT related discipline an asset.Experience:Minimum1 year Customer Service experience required.*Client Service and Support Technician Job Duties:First level technical support for Real Time Networks.Assist clients with technical support and customer service-related issues via phone, chat, and email.General and administrative support for Real Time Networks Client Services and Development teams.Develops relationships with customers by examining complaints, identifying solutions, and suggesting preventative maintenance actions.Development of and documentation of Standard Operating Procedures.Works closely with Operations and Client Services to ensure related service and customer goals, as well as project timelines are met.Quickly learn new software, hardware and related concepts.*Skills / Qualifications / Requirements:*The ideal candidate will possess the following skills and attributes:Must have a solid understanding of IT and Network related concepts, preferably some experience in this field.Electronics Troubleshooting, Problem solving, Solid Judgment, Writing and Reporting Skills, Teamwork and Sense of Urgency, Quality Focus, Customer Service Driven.Knowledge of customer service principles and practices.Previous experience in Customer Service or help-desk technical role.Excellent command of English & French both orally and written.