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Tekstaff: Desktop Support Technician Ii Can

Tekstaff

This is a Full-time position in Kirkland, QC posted April 22, 2021.

This is a 2months contract located in MontrealIf you are interested in this posting please call me or send me your updated resume formatted in word.

Please fill out the representation agreement and the skills matrix chart.If you are not interested but know of someone who meets this criteria please feel free to forward them my contact information.

Please fill out the below email confirmation clearly stating the job #, title and permission to TekStaff allowing us to present you for this role.

I (Insert name here) give TekStaff IT Solutions permission to submit me to this opportunity Desktop Support Technician 55395Description:You will be responsible for interacting and servicing our clients with any technical problem they are experiencing.

Be helpful, relatable, and pleasant while diagnosing and fixing their problems.

?

Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems ?

you make it happen.?

Be helpful and understanding provide the support you would want!?

Customize the customer experience for every individual?all communication, instructions, and product knowledge to the level of the individual.?

Determine the most cost effective repair to minimize customer downtime.?

Be proactive!

Prepare reports for analysis of product failure trends and service issues.In short, you service our customers with whatever technical issues they may have in the most pleasant way possible!

Who You?ll Work WithAs a CompuCom Desktop Technician, you?ll play a crucial role in supporting our customers and proactively identifying their needs.

You?ll work to create the ideal experience that any customer would seek to encounter.

For many of our customers, technology problems can be frustrating but easily solved by educating them.

Your patience is a virtue!

You?ll be the face of our operation and the go-to for what makes our company run?our customers.Who You Are?

Experiencedo 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience.

A+ Certification ?

or able to obtain within first 6 weeks of employment.

o Solid experience and understanding of IT services and productso Enthusiastic about technology and willing to learn and stay on the cutting edge.?

Personableo Relatable and responsible when interacting with ALL customerso When the customer has a problem?are they going to dread your visit?

If yes, you?re not picking up what we?re putting down.O Consultative approach to solving issues ?

Help us, help them!

?

Reliable.O Able to transform technical IT solutions lingo into terms everyone understands.O Impeccable follow-through to customer satisfaction.O Will attempt to connect to anyone you meet, no matter how difficult.?

Go-Getter.O Insatiable desire for knowledge, independence, and success?strive for more than the status quo.O Not intimidated by problems you?ve never seen before?confidence is key!o Hungry to work hard and hungry to grow your career!Why CompuCom?Help us grow our legacy.

We?re transforming the way all businesses get IT services.Qualifying Questions:Legal First Name:Legal Middle Name (if applicable):Legal Last Name:Availability to StartUpcoming Vacations/Time Off (Yes/No, When)Pay rateIncorporated (YES/NO)Month/Day of Birth**Last 4 digits of SIN**Will pass a mandatory criminal and credit check as per the client(YES/NO)Notice to interviewActively interviewing/Offers (Yes/No)Please address any employment gaps in the resumeReason for looking for new opportunities** This information is needed to create a unique Security ID for you in the client’s internal system.Skills Matrix:Experiencedo 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience.

A+ Certification