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Virtual Work from home – Customer Service – Canada Post team

Nordia

This is a Contract position in Montreal, QC posted September 20, 2022.

Overview:

Are you looking for a career that will allow you to work from home and put forward your customer service skills? Are you known for your friendly personality and your desire to help others? If so, you’ll find a golden opportunity among our Canada Post team!

 

Training Start Dates: October 17th, 24th and 31st.

                                     November 7th, 14th and 21st

 

What we offer:

 

  • Competitive Hourly wage of 17.10$ after training, (includes a premium of $2.85);
  • Premiums for bilingualism (when applicable) and weekend hours;
  • Fully-paid training and coaching program;
  • Availability to work full-time during the following hours –
    • Monday to Friday 7:00AM till 11:00PM EST;
    • Saturday and Sunday 9:00AM till 9:00PM EST;
  • Complete benefits plan after six (6) months of service, including:
    • Comprehensive insurance (medical, dental, and life insurance);
  • A wide range of social benefits after six months of service.
  • This position offer the possibility to work from home, but you can also work on-site according to your preference.
    • Eligibility criteria:
      • Must reside within the hiring location;
      • Must have a minimum of 25 MBPS high speed internet;
      • Must have a secure space and not be disturbed during your shift.

 

Responsibilities:

What your day will look like

 

As a Customer Service Representative, you will provide support to assist and respond to Canada Post customers’ various requests such as their delivery status, redirected mail, rates, and general inquiries. This is a non-sales position that focuses solely on customer service. Add to this the opportunity to work from the comfort of your own home – what could be better? 

Qualifications:

  • Bilingual, French or English;
  • Ability to perform various tasks simultaneously in a computerized environment;
  • Excellent attention to detail and a genuine desire to help others – customer service and solving problems are your strengths!
  • Be available full-time during the training period;
  • Must be able to work from home (an asset). You can discuss this in more detail with our recruitment team.

 

Why Nordia? An employer of choice!

 

At Nordia, people are truly at the heart of our business and our top priority is to provide a challenging and rewarding environment for our employees, with a total compensation package that is among the most competitive in the industry. Our employees confirm this: According to the most recent 2021 internal survey, our employees confirm it: 86% of them would recommend Nordia as an employer to their family and friends! In addition, we were recently recognize by Waterstone as one of Canada’s Most Admired Corporate Cultures for the second time in a row in 2021, and received a Dunamis Award recipient for our excellence in human resources.

 

Want to learn more about our career opportunities and what makes Nordia the best place to work? Click here to find out!

 

#MP