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Work from home – Customer service representative – Bilingual

Nordia

This is a Contract position in Laval, QC posted April 20, 2021.

Your role at a glance:

Are you looking for a customer service position where you will have the opportunity to work from home? Are you as comfortable in French as you are in English? If so, we have the perfect opportunity for you!

 

We are looking for customer service representatives to join the Nordia family. This position is an excellent opportunity to join a friendly, inclusive and dynamic team while working from home.

 

What your day will look like

 

As a customer service representative, you will:

  • Provide personalized service and assistance related to the products and services offered (e.g. sales, billing issues, loyalty and claims);
  • Analyze the customer’s request and offer an appropriate solution;
  • Take charge of the customer’s requests and maintain a follow-up, if necessary;
  • Target business opportunities in order to promote the products and services offered;
  • Reinforce customer satisfaction and ensure loyalty by offering professional and courteous service that meets the customer’s needs and high standards of satisfaction.

Here’s what you need to join the team:

  • Be fluently bilingual (English and French) with excellent oral and written communication skills;
  • Excellent interpersonal skills – you enjoy interacting with people and listening to find solutions to their requests;
  • Ability to multi-task and meet pre-established objectives;
  • Excellent organizational skills and sense of priorities;
  • Completed high school diploma;
  • Availability to work full time according to the following schedule:
    • Monday to Friday from 8:00 a.m. to 9:00 p.m.
    • Saturday-Sunday from 9:00 a.m. to 7:00 p.m.

*Hours of operation are subject to change and may include night and weekend shifts.

What we offer:

  • Hourly wage of $19.75
  • Performance-based incentives;
  • Bonus offered for bilingualism;
  • Fully paid training and coaching program;
  • A full range of benefits after 6 months of service including..:
    • Medical, dental and life insurance;
    • Exceptional discounts on telecommunication products and services.

Why Nordia?

 

It’s simple: our top priority is to provide a rewarding environment for our employees. That’s why we are proud to offer competitive compensation, a stimulating work environment and excellent benefits. According to the most recent 2019 internal survey, our employees confirm it: 87% of them would recommend Nordia as an employer to their family and friends! We are also on Waterstone’s prestigious list of Canada’s Most Admired Corporate Cultures, and we were recognized for our excellence in human resources at the recent Dunamis Awards gala. 

 

Want to learn more about our career opportunities and what makes Nordia the best place to work? Click here to find out!