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Daniels Health: Operations Administrator

Daniels Health

This is a Full-time position in Saint-Paul-Dabbotsford, QC posted September 14, 2020.

The Operations Administrator role has many moving parts and requires someone who can own the role completely.

The successful candidate with have 2-8 years’ experience, be responsible for the day-to-day operational administration at our new Abbotsford, B.C.

facility, including client reception, logistics, scheduling, purchasing, billing and environmental compliance.Key Responsibilities:Work with operations to schedule in client appointments into the facility and coordinate changes/exceptions and other required notifications.

Document and maintain waste receipt/shipment records while ensuring the completeness, accuracy of all entries created – i.E.

Waste Manifests, Bills of Lading, and work orders.Follow MTO/TDG/MOE or applicable provincial regulations with regards to the transportation, receiving and management of waste.Ensure all internal and regulated documents are completed correctly and organized including lab analytical, work orders, BOLs, manifests, driver logs, hazard assessments, etc.

and completed daily.Prepare work orders based on confirmed service requests and complete billings following job execution and material acceptance with strong attention to detail and accuracy.
·Responsible for general customer/facility inquiries and direct to other appropriate parties.Receive, investigate and effectively resolve customer complaints based on established policies and procedures with customer satisfaction focus and appropriate escalation.Advise clients and prospects of British Columbia waste management regulation requirements pertaining to collection and transportation of waste material for disposal.Create and maintain customer accounts, waste classification and pricing profiles within our proprietary CRM system.Prepare waste diversion and other reports for customers and management upon request.Working cohesively with facility operations staff to meet client expectations and enhance our service offerings/value proposition.General office administration including electronic and paper-based storage/filing.Assist with procurement and purchasing as required.Other tasks as assigned servicesDirect, optimize and coordinate full order cycleLiaise and negotiate with suppliers, manufacturers, retailers and consumersKeep track of quality, quantity, stock levels, delivery times, transport costs and efficiencyArrange warehouse, catalog goods, plan routes and process shipmentsSkills and Qualifications:Minimum 2-4 years’ experience in a similar roleUniversity degree or College Diploma, preference given to those in chemistry, environmental science and transportation related disciplines.Previous environmental or related experience with knowledge of Transportation of Dangerous Goods is an asset.At least 2 years customer service and/or office administration experienceStrong interpersonal skills and ability to develop and foster relationship growth in a professional setting.Capable of empathetic listening and conflict resolution in a fast paced and high-volume environment.Desire and motivation to gain knowledge about the industry in multiple facets to develop professional skills within the waste management space.

Excellent communication skills in oral and written English.

Strong listening, negotiation, presentation and client facing ability.

Ability to independently resolve problems within one’s scope of authority and understanding of when to escalate to superiors.

Solid personal integrity and dedication.Ability to work without supervision.Proficiency in Microsoft office suite including Word, Power Point and Outlook with emphasis on Excel.