This job board retrieves part of its jobs from: Human Resources Jobs | Toronto Jobs | Work From Home

The top job offers in Canada!

To post a job, login or create an account |  Post a Job   

A simple jobs board with daily updated offers from Canada

previous arrow
next arrow

Skyline Recruiting Corporation: Customer Program Manager

Skyline Recruiting Corporation

This is a Full-time position in Ottawa, ON posted January 27, 2021.

JOB #3257Please Only candidates in Canada or the US may apply.

Job TitleCustomer Program Manager, GaN semiconductor technology, Ottawa, CanadaJob DescriptionOur client is the global leader in power semiconductors (GaN technology) with the largest portfolio of transistors that uniquely address the needs of today’s most demanding industries including data center servers, renewable energy systems, automotive, industrial motors and consumer electronics.Our client makes possible the design of smaller, lower cost, more efficient power systems.

The Company’s award-winning products provide system design opportunities free from the limitations of yesterday’s silicon.

By changing the rules of transistor performance, the Company is enabling power conversion companies to revolutionize their industries.

Due to its recent growth, the Company is seeking to expand their Customer Operations to provide customer service, program management and customer quality to major global customers.The Customer Program Manager leads key customer programs by being the primary advocate of the customer to R& D, Operations, FA&R, Finance and Executive team.

The main objective is to ensure customer success on key development programs.

You would be responsible for communicating with customers, regional sales teams and contracted sales representatives to understand requirements and facilitate company support where applicable.

You would also be responsible for working with all internal teams and supply chain partners to drive execution in support of the customer requirements.Specific Duties include:Coordinate, track and deliver on key customer projects.Work closely with customers to understand project requirements and negotiate deliverables.Drive internal teams to execute to customer plans and our commitments.Develop and lead strategies and processes that deliver on customer requirements.Communicate, in both technical and business language, status, schedules and key issues to customers and senior management.Provide timely responses to customer driven essential inquiries.Identify, define, justify, launch, and manage customer specific products.Recognize and resolve, technical, operational and compliance issues.Create processes that ensure repeatable customer requests are efficiently executed.Build and enhance strategic relationships with customer decision makers and influencers.Build internal relationships and knowledge to optimize attainment customer driven data.Manage customer communication with a sense of urgency and professionalism.Support failure analysis requests, track progress and communicate status.Track and manage product change notifications ensuring fulfillment of industry and specific customer requirements.Manage and maintain purchasing contracts and service level agreements.Establish and manage key customer service processes.Drive the generation of compliance and quality documents (REACH, RoHS, PPAP, etc.)Organize customer specific and general data for secure and efficient storage and retrieval.Identify and pursue improvements to existing processes to maximize productivity and reduce risks.Facilitate customer audits, documentation and visits.Ensure customer requirements are met in the product development cycle.Determine impact of engineering change requests on existing products.Track and manage product change notifications ensuring fulfillment of customer and distributor requirements and aligned with company policy.Identify and pursue improvements to existing processes to maximize productivity and reduce risks.Required SkillsBachelor’s degree in engineering or equivalent is required.Business degree (and/or MBA) and experience in power electronics or semiconductors will be considered as well.Minimum of 7 years experience in a customer facing, semiconductor or power electronics role.Must be competent with systems and processes with the ability to develop and learn new ones.Must have a customer focused, results and process oriented work ethic.Must be comfortable working in a fast paced, multi tasking environment.Must be able to manage multiple priorities with a proactive and accountable, “can do” attitude.Must be able to anticipate requests to promptly serve customer needs.English language a must.Mandarin language is highly beneficial.