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MediaKind: Site Reliability Engineer / Software Engineer

MediaKind

This is a Full-time position in Montreal, QC posted April 21, 2021.

Site Reliability Engineer / Software Developer (Remote) Our MediaKind Story Technology is constantly advancing, becoming faster, smarter and more efficient – uniting billions of people all over the world and allowing us to consume more media with greater ease, every day.

We understand the power of media and how it is evolving.

It runs in our DNA.

It’s our passion.We provide end-to-end video products for our customers, ranging from market-leading TV platforms, to cloud DVR solutions and video decoding.

Our 1700+ employees are based in 29 locations all over the world such as France, the UK, India, China, Israel, United States and more.We are uniquely positioned to help shape and lead the future of global media technology.

Our award-winning technologies established industry heritage and forward-thinking experts equip organizations with the end-to-end technology solutions needed to embrace media of all kinds.We are opening the eyes of humankind, enabling people to be involved in inspiring stories, iconic moments, and world-changing events – on any screen.

We are media technology innovators – imagining the unimaginable and driving the human entertainment experience forward for everyone, everywhere.We are looking for a Site Reliability Engineer (SRE) who is a Software Developer, based out of Montreal, to help create reliable services towards MediaKind customers.

MediaKind provide exceptional support services to our customers by creating self-healing tools as well as expert support.

A s part of the Global Support Organization the SRE’s role is to develop automated solutions towards operational activities such as Monitoring of MediaKind product at customer sites and/or in the cloud environment.

Automated solutions can also be extended to day-to-day activities such as service requests.

In addition, the SRE also implements automated test suites by utilizing existing, new or off the shelf automated test framework as the foundation towards creating an automated test.

In essence, the SRE bridges the gap between the development organizations and the support organization by applying a Software Engineering mindset to operational problems.The SRE role will also include the support of MediaKind products such as VSPP, MediaFirst and/or Media Processing to create an Engineering level mindset within the Support Organization when troubleshooting and resolving customer incidents.

Hence the ability to troubleshoot software issues, sift through log files, capture, and understand network traces is an important part of the daily task.

The use of software tools and scripts (either in house created or third party) to accelerate thetask is part of the SRE’s role.Responsibilities Strong ability in investigating customer incidents, troubleshooting, gathering data and drawing valid conclusions.

Monitor of Mediakind Products while implementing software applications and tools Look for improvement initiatives in the Operations and Support Domain Be the Technical engineering voice driving discussions and resolution of incidents together with the customer Excellent written and verbal communication skills Flexible working hours to handle on-call duty Key Qualifications Education: University degree in Computer Engineering or equivalent Min years of experience: 4 years Domain experience: Media, Telecommunications, Datacom, and/or Cloud Deployments Software Development expertise (eg.: Java, C++, C#) and scripting expertise (eg.: Python, Ant, Maven).

Business acumen Working with people and networking Innovating, adapting and responding to change Delivering results and meeting customer expectations Planning and Organizing Additional Requirements Comfortable with multitasking Willing to work remotely on a permanent basis We are MediaKindVisit www.Mediakind.Com for more informationWhat MediaKind Offers Medical Plan Dental Plan Vision Plan Life Insurance Match RRSP Paid Holidays and Paid Time Off Equal Employment OpportunitiesMediaKind embraces our employees’ differences to use our diversity in a positive and constructive way.We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.MediaKind complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities.

In addition, MediaKind supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, and development.Apply Now