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Salesforce and Technology Specialist

Xplornet Communications Inc.

This is a Contract position in Richmond Hill, ON posted February 27, 2021.

We are looking for a Salesforce and Technology Specialist to be located in our Woodstock, NB office.

The Salesforce Administrator role will support our CRM software and deliver innovative ideas that will help maintain and strengthen our business.

We are seeking someone with excellent technical and communication skills who can interact with internal groups and stakeholders to support enhancements, fixes and deliver second level support to our front line.

Key responsibilities include:
• Oversight for Salesforce.com administrative functions including changes to workflows and reporting objects
• Develop and maintain documentation relating to Xplornet’s Salesforce.com deployment
• Proactively manage systems, responding in a timely manner to mission critical outages
• Liaising with internal and external parties to understand new releases and their impact on the user community
• Liaising with the Service Desk team to provide training, process information and support for technical releases and projects
• Representation and support activities relating to technical cross functional team projects
• Incident investigation and diagnosis
• Resolution and recovery of assigned Problems
– on phone diagnostics and troubleshooting
• Monitoring the status and progress towards resolution of assigned Problems
• Keeping affected business partners informed in regards to progress
• Working to achieve team wide Service Levels for the organization
• Participating in the development of and ensuring ongoing adherence to proper ITIL processes for configuration, incident, problem, change, and asset management including identification of process improvements
• Demonstrate professional behavior while working with business groups and IT groups
• Flexibility in hours as some activities may require off peak hours work
• Knowledge of telecommunications sector
• Knowledge of large scale Customer Care operations an asset
• Other duties as assigned The ideal candidate will possess:
• Post-secondary education in a related field combined with 5 years of relevant work experience
• Positive attitude, willingness to apply hands on approach
• Experience working as part of an operational team.

• Ability to deal professionally at all levels of the organization.

• Grasps new material quickly, has proven initiative in independent research, attention to detail, and a positive attitude.

• Willingness to obtain Salesforce.com certification
• Ability to develop strong working relationships with executive, business clients and other IT teams.

• Excellent communication (oral/written), presentation, negotiation, and influencing skills.

• Good understanding of Internet technologies and protocols (FTP, SSH, SMTP, etc.).

• Computer hardware and software knowledge
• Good knowledge of computer security systems
• Experience with SharePoint services, SalesForce and Zuora considered an asset As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check.

Details will be supplied to applicants as they move through the selection process.

Xplornet is committed to creating an accessible environment and will accommodate disabilities during the selection process.

Please let your recruiter know during the selection process of any accommodation needs.

Company Overview: Headquartered in Woodstock, New Brunswick, Xplornet Communications Inc.

is one of Canada’s leading broadband service providers.

For over a decade, Xplornet has been providing innovative broadband solutions to rural customers at work, home and play across Canada.

Today, Xplornet offers voice and data communication services through its unique wireless and satellite network that connects Canadians to what matters.