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Systems Administrator (Citrix, HFM, Quadrant)

Teamrecruiter.com Inc

This is a Contract position in Toronto, ON posted November 20, 2020.

“The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting…or you may be asked to start sooner than the expected start date if you are able to do so” URGENT: Please read the job description below.

If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations, first available date and a telephone contact number Please mention the job title above in the subject line The recruiter in charge of this role is Prakash If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.

One of our government clients is looking for a Systems Administrator (Citrix, HFM, Quadrant) Length: Contract term is 1 year with a possibility of extension Location: Toronto, ON Responsibilities: Operations Support Specialist Level 2
– provides daily ongoing phone and email ticket support on multiple applications, responding to urgent, unscheduled support requests with a high level of time sensitivity, also providing support for end user account creation, updates/changes and deletions, as well as client communications.

1.

Provide daily ongoing first point of contact support to clients by phone and through the Footprint ticketing system or other mechanism; 2.

Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity.

3.

Liaise between users and other team members including Database Administrators (DBA’s), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts; 4.

Triage Footprints tickets to Subject Matter experts for resolution; 5.

Ensure all tickets are accurately categorized for reporting purposes; 6.

Assist with distribution of client application communications interfacing with Business Subject Matter Experts; 7.

Identify application defects and assist in trouble shooting root cause; and 8.

Follow all established Service Management process and identify opportunities for improvement.

Must Haves:
– Citrix Experience
– AD Account creation experience
– 2 years of experience providing technical support at Tier 1 and 2 levels
– Microsoft Great Plains 2016
– Quadrant Workforce
– BSSI Health Financial Management module (HFM) Technical Skills:
– 2 years of experience providing technical support at Tier 1 and 2 levels
– Technical certifications: A, ITIL Foundation Certification, or equivalent ITIL experience
– 2 years of experience providing technical support at Tier 1 level
– Technical knowledge of Windows and Linux servers and operating systems, and technology infrastructure
– Experience resolving technical issues related to Orion Technology Solutions (IAR) Service Management Experience:
– Knowledge of Service Management Processes with 2 years experience in supporting remote clients.

Management and Communication Skills:
– Proven track record for building strong working relationships
– Strong interpersonal, and verbal and written communication skills
– Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
– Excellent analytical, problem-solving and decision-making skills
– Ability to apply strong listening skills to facilitate issue resolution
– A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines Public Sector Experience:
– 2 years of experience working in the healthcare industry, specifically in maintaining and supporting systems such as Clinical Assessment tools, that contain personal health information
– General knowledge and understanding of Clinical Assessment and IAR applications
– Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health information Please note that this is the most up to date version of job description available at this time
– During Client Interview you will receive additional information
– variance may apply Please visit the TEAMRECRUITER website to review other CAREER OPPORTUNITIES