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IRC Operator

Allied Universal (G4S Secure Solutions)

This is a Contract position in Waterloo, ON posted July 28, 2022.

We are North America’s leading security services provider with over 300,000 phenomenal employees. At Allied Universal®, we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. For all full-time positions, we offer medical, dental, and vision coverage, life insurance, employee assistance programs, and more! We also offer company paid uniforms and part-time and flexible schedules!

Allied Universal is seekingIncident Reporting Center Operator in Canada.

  1. New hires receive $250.00 once site training is completed.
  2. Candidates receive an additional $250.00 when 90 days of service is reached.
  3. Excellent starting pay $23.64 – $26.00

Incident Reporting Center Operator

About the Role

This position is within a fast-paced Global Security Operations Centre (GSOC). The successful candidate will intake incident details, coordinate incident response, manage physical events, escalate incidents to leadership as appropriate, conduct incident investigations, and use technology and applications within the GSOC for intelligence gathering and data analytics.

The incidents being responded to can carry significant risk that, if not addressed appropriately, could result in client/employee impact, costs to recover and/or reputation/regulatory/legal/compliance impact. These incidents can involve issues which are rapidly evolving/changing and complex, requiring a need for creativity/innovation and lateral thinking to address unique operational issues and concerns. The role works with people at all levels in the organization and expectations include a hands-on teamwork approach to solving problems

What will you do?

  • Work primarily on a computer in an office-based environment.
  • Answer telephones and emails. Respond to client questions and triage as necessary.
  • Perform effective data entry.
  • Apply established impact rating systems to real-time scenarios to communicate impact.
  • Prepare and distribute detailed, accurate incident notices which are read by senior leaders.
  • Global alarm monitoring and response dispatch; across multiple time zones.
  • Engage emergency services such as police, ambulance, and fire departments, as needed.
  • Monitor employee and Executive travel.
  • Create detailed and accurate incident reports to document incidents.
  • Coordinate responses to critical, sometimes life-threatening events.
  • Operate a variety of computer-based security technologies.

What You Need to Succeed

  • Be at least 18 years of age with high school diploma or equivalent.
  • Be legally entitled to work in Canada.
  • Ability to obtain Reliability Status security clearance within 3 months.
  • Security Guard license.
  • Degree or diploma in physical and/or information security, investigations, or risk management; or comparable professional education/training in a field relevant to security or investigation management.
  • Exceptional verbal, written and interpersonal communication and report writing skills.
  • Outstanding ability to professionally and courteously deal with all levels of personnel and the general public.
  • Extensive proficiency with the Office suite of products (Outlook, Word, and Excel).
  • Demonstrated sensitivity to issues of ethics, diversity, equity, and harassment in the workplace.
  • Good judgement, the ability to multi-task, be team oriented, organized, and adaptable.
  • High degree of resiliency and calm when faced with stressful, crisis events.
  • Strong self-awareness, the ability to objectively evaluate yourself and your abilities, as well as openly accepting of feedback from those around you.

Preferred Attributes

  • Experience with CCURE 9000, Perspective, and other security technologies.
  • Experience in a call center environment.
  • 2-3 years of experience within a corporate, government security or risk department.
  • A recognized professional designation in physical and/or information security.
  • Private Investigator license.
  • Introductory level familiarity with the Intelligence Cycle, investigations, and open-source intelligence.
  • Analytical thinking with a curious mind-set.

Interview Process

  • As a condition of employment, employee must successfully complete a background check.
  • The interview process will include a written component.