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IT Technical Writer

Bird Careers

This is a Contract position in Edmonton, CA posted June 21, 2022.

IT Technical Writer For Those Who Seek To Redefine The greatest achievements in history are borne from the greatness within people – where human potential meets vision, and passion fuels evolution.

Unlocking this potential is the most important thing we do at Bird.

As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply within the core of our legacy.

Beyond Bird, this impact is felt in the fundamental aspects of our everyday lives.

From the critical infrastructure we depend on, to the energy and resources that keep us moving
– we are powering our communities and shaping Canada’s skylines coast-to-coast.

Entrenched in the foundation of a culture built more than a century ago is an enduring quest to reimagine what is possible.

Our impact is greater than ever, and we are looking for those who seek to redefine their story.

We are a dynamic team of over 5,000 with a range of professions, backgrounds, and areas of expertise.

This breadth of diversity in people and opportunities is one of greatest aspects of building your career with Bird.

Every trajectory looks different.

At Bird, you hold the pen and you write your story.

As you unlock your potential, you are surrounded by a team that supports you every step of the way.

At Bird, we are focused on building a culture that brings together ideal team players who facilitate possibility every day.

We are looking for those who have the courage and confidence to be humble ; the self-motivated, ambitious professionals who are hungry ; and those who never lose sight of their intuition, emotional intelligence, or the unequivocal impact of being people smart .

Reporting to the Director, Program Delivery and s a member of the Information Technology, Program Delivery team, the IT Technical Writer is responsible for supporting IT projects by creating and maintaining system documentation and training materials.

The IT Technical Writer creates documentation and education materials to boost user experience on a digital platform.

Such documentation may come in the form of user guides, integration guides, API developer guides, in-platform instructions, installation/configuration instructions and system operations guides.

It can also include specific training or course materials that support the deployment of new or changed applications.

This position is based in any city in Canada dependent on your place of residence.

Calgary, Edmonton Responsibilities Work with project managers and our organizational change management team to produce and maintain world class documentation including, user guides, integration guides, In Platform documentation (tooltips, welcome instructions, quick reference cards, tutorials, training class materials, etc.).

Maintain a library of application and training documentation, cataloging by audience.

Build and maintain user job aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.

Write for a variety of audiences from non-technical end users to IT technical support and senior management.

Integrate use case and functional system data into user documentation.

Learn complex concepts and communicate the information in a way that is engaging and understood by users.

Gather feedback on documentation to improve visibility.

Act as an editor to ensure consistency in training documentation across projects including creating and maintaining templates for written documentation.

Monitor metrics on the usage of training materials as well as direct feedback to prioritize future training investments.

What We Are Looking For Bachelor’s degree or diploma in Computer Science or Information Systems (or equivalent experience) 3 years of technical writing experience in an IT environment with strong writing, production and technical editing skills Attention to detail with a creative eye Experience in creating documentation for audiences of different technical skills Enjoys working as part of a team in a collaborative environment SAAS experience preferred Superior written and verbal communications and experience working with content in multiple mediums Experience working cross-departmentally to communicate necessary information about an application Strong experience owning an end-to-end documentation creation process Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment Positive attitude, willing to jump in and tackle new challenges Knowledge of Viewpoint, Prophix, InEight, Business Intelligence Platforms, would be an asset Knowledge of the construction industry is an asset What We Believe In Safety Safety is a moral obligation.

Our goal is zero harm.

People Bird invests in its employees as partners in the success of the company.

Together we will grow and create opportunities within a respectful, diverse, and healthy workplace.

Teamwork We believe that the best results are achieved through the collaboration of our employees, customers, partners, communities, trade contractors, and suppliers.

Professionalism We conduct ourselves in a manner of which we are proud, as individuals, and as representatives of our company, community, and industry.

Integrity We are honest, truthful, and fair.

We conduct ourselves with integrity.

Stewardship We are committed to balancing the sustainability of the company, communities, and the environment.