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Ssense Montreal – Key Holder, Inventory Flow


This is a Full-time position in Montreal, QC posted February 25, 2021.

Company DescriptionSSENSE, pronounced [es-uhns], is a Montreal-based fashion platform with global reach.

Founded in 2003, SSENSE is pacing the vanguard of directional retail with a mix of luxury, streetwear, and avant-garde labels.

We produce industry-leading original content and take pride in building our own technology solutions and systems from scratch.

Our field of focus has grown beyond that of a typical e-commerce entity as we explore the nexus of content, commerce, and culture.Currently serving 150 countries, generating an average of 88 million monthly page views, and achieving high double digit annual growth since inception, SSENSE is becoming a cultural protagonist in its own right.Job DescriptionReporting to the Assistant Manager, Inventory Flow operations, the Key Holder of Inventory Flow is responsible for ensuring optimal execution process and operations of the inventory on-hand through incoming and outgoing transfers of goods as well as density control for SSENSE Montreal.

The candidate will supervise the daily accuracy, speed and efficiency of the inventory flow to enhance and to maximize the customer experience before, during and after each point of contact.

They will ensure flawless execution through quickly identifying, communicating and addressing issues to deliver best-in-class customer experience.

The candidate will foster a positive work environment that embraces SSENSE brand values and achieves key company objectives.

The candidate will coach and mentor the Inventory Specialists to continuously grow SSENSE Montreal’s retail business.ResponsibilitiesCustomer Experience 20%Support managing the customer journey through walk-ins and appointment model including productivity, presentations, inventory management, transaction process and after sales service to ensure outstanding customer experiencesAssist with client issues for resolutions and win-win solutions that enhance customer experiencesOperations 60%Track and achieve inventory flow KPIs using the metric dashboard.Play an active role in maximizing the Inventory Specialists’ productivity and enhancing the customer experience Participate with operational and back of house activities, maintaining a high standard of back of house and offsite storage organization.Assist when necessary with appointment-model operational activities, taking ownership to meet the promise to customers.Support the point of sale experience by ensuring client transactions are completed accurately and efficiently, leveraging SSENSE Systems and technology as necessary.Build strong relationships with the warehouse and technology teams to continuously improve processes to provide the highest quality of customer service.Ensure the functionality of technology and security systems in support of the appointment model.Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management and transaction accuracy.Ensure compliance of store operations, opening and closing procedures, health and safety, maintenance and company policies and protocols.Maintain current visual direction through identifying, communicating and ensuring highest standards of visual presentation to drive growth through product assortment and presentation optimizationLeadership 20%Ensure the Inventory Specialists are equipped with the necessary knowledge, skill sets and standardsMotivate and engage the team in contributing to the achievement of business goals, as well as company’s vision and valuesBuild and develop best-in-class, client-centric teams.

Continually evaluate the performance of the Inventory Specialists and provide “in the moment” feedback to ensure results.Drive collaboration between the Inventory Specialists, selling roles and support roles.QualificationsA minimum of 2 years previous supervisory or management experience in luxury retail, hospitality or customer serviceCollege or University degree in Logistic, Business, Management, or a related field is preferredExperience with operating POS systemProven experience establishing trusting relationships in a multi-channel environmentAbility to lift heavy boxes (15kg)Excellent written and verbal communication skills in both English and FrenchProficiency in Microsoft Office Suite, Google Suite, Web and computer-savvinessHours/days of work can be varied due to the demands of the businessSkillsAbility to be seen to set a performance example for others to aspire to achieveAbility to lead, coach and mentor employees to achieve personal and professional goalsAbility to measure and manage prioritiesAbility to lead a fast-paced environment, while ensuring an exceptionally high level of customer service across all registersDemonstrate a high degree of maturity and integrityHighly competent with technology and mobile applications.