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Ssense Montreal – Personal Stylist

SSENSE

This is a Full-time position in Montreal, QC posted February 21, 2021.

Company DescriptionSSENSE, pronounced [es-uhns], is a Montreal-based fashion platform with global reach.

Founded in 2003, SSENSE is pacing the vanguard of directional retail with a mix of luxury, streetwear, and avant-garde labels.

We produce industry-leading original content and take pride in building our own technology solutions and systems from scratch.

Our field of focus has grown beyond that of a typical e-commerce entity as we explore the nexus of content, commerce, and culture.Currently serving 150 countries, generating an average of 88 million monthly page views, and achieving high double digit annual growth since inception, SSENSE is becoming a cultural protagonist in its own right.Job DescriptionThe SSENSE Montreal Personal Stylists are responsible for shaping exceptional appointment-based shopping experiences for our clientele, serving as the foundation for meaningful and long term relationships, acting as trusted advisors, both on and off line, in an environment free of pretension.

Through their willingness and excitement to engage with clients, the Stylists will contribute to the team culture and foster creative exploration of the SSENSE space and product catalogue.

The ideal candidate has a keen interest in fashion and the contemporary cultural landscape, in meeting new people, and in being a brand ambassador for SSENSE.ResponsibilitiesProvide exceptional client experiences during shopping appointments and styling consultations at SSENSE Montreal Build and maintain relationships with SSENSE clients by providing outstanding service and supporting communication before, during and following appointmentsCultivate and maintain an extensive knowledge of trends, designers, and the SSENSE product catalogueMaintain awareness and conversational knowledge of all programming activities within SSENSE Montreal and the editorial content on ssense.ComAchieve performance targets (which will extend beyond sales), adhering to operational protocols and standards, and supporting the collective goals of the teamMaster all SSENSE tools and systems to swiftly and accurately process transactionsMaintain the styling space as per SSENSE visual presentation and merchandising standardsEnsure all inventory is managed as per defined operational processesQualificationsCollege or University diploma in a related fieldA minimum of 2 years experience in a client-facing environment (Sales Associate, Personal Stylist or other)Proven experience establishing trusting relationships Good knowledge of the labels carried by SSENSE including creative direction, history, and technical garment information, and enthusiasm to share this knowledge with colleagues and clientsExcellent verbal communication skills in both English and French, Mandarin, an assetSkillsConfident and articulateExceptional interpersonal skills with a natural ability to build relationshipsFlexible communicator who puts those around them at easeClient-oriented with strong problem solving skillsAutonomous and organized with an eye for detailsAbility to work in a fast-paced environment, while delivering an exceptionally high level of attention and service