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Ssense Montreal – Seasonal Inventory Specialist


This is a Full-time position in Montreal, QC posted April 4, 2021.

Company DescriptionSSENSE, pronounced [es-uhns], is a Montreal-based fashion platform with global reach.

Founded in 2003, SSENSE is pacing the vanguard of directional retail with a mix of luxury, streetwear, and avant-garde labels.

We produce industry-leading original content and take pride in building our own technology solutions and systems from scratch.

Our field of focus has grown beyond that of a typical e-commerce entity as we explore the nexus of content, commerce, and culture.Currently serving 150 countries, generating an average of 88 million monthly page views, and achieving high double digit annual growth since inception, SSENSE is becoming a cultural protagonist in its own right.Job DescriptionReporting to the Assistant Manager, Inventory Flow operations, the Inventory Specialist is responsible for ensuring the optimal processing and operations of inventory on-hand through transfers of goods and density control for SSENSE Montreal.

The candidate will deliver on accuracy, speed and efficiency of the inventory operations to enhance and maximize the customer experience on a daily basis.

They will ensure flawless execution through quickly communicating and addressing issues to deliver best-in-class customer experiences.

The candidate will foster a positive work environment that embraces SSENSE brand values and achieves key company objectives.ResponsibilitiesCustomer Experience 20%Support the customer journey flow through visitor and appointment models.

Ensure outstanding customer experiences are achieved through presentations, inventory management and after sales service.Operations 70%Achieve operational KPIs as per the metric dashboard.Maximize productivity and enhance the customer experience measured by UPH, Online Orders fill rate, Walk-ins sales and Inventory control accuracy.Process seamless inbound and outbound operational, and back of house activities, maintaining a high standard of back of house storage.Assist when necessary with appointment-model operational activities, taking ownership to meet the promise to customers.Build strong relationships with the warehouse team to continuously improve processes to provide the highest quality of customer service.Support loss prevention in all areas of physical security, inventory management and transaction accuracy.Ensure compliance of store operations, health and safety, maintenance and company policies.Maintain current visual direction through communicating and ensuring highest standards of visual presentation.Team Leadership 10%Participate in building and developing best in class client centric teamsDrive collaboration between the Inventory Specialists, selling roles and support roles.QualificationsA minimum of 1 years previous operation experience in luxury retail, hospitality or customer serviceCollege or University degree in Logistic, Business, Management, or a related field is preferredExperience with operating POS systemAbility to lift heavy boxes (15kg)Excellent written and verbal communication skills in both English and FrenchProficiency in Microsoft Office Suite, Google Suite, Web and computer-savvinessHours/days of work can be varied due to the demands of the businessSkillsDetail-oriented with strong time management and organizational skillsTeam playerCustomer-oriented with strong problem solving skillsAbility to work in a fast-paced environment, while delivering high level of customer serviceDemonstrate a high degree of maturity and integrityHighly competent with technology and mobile applications.