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SSENSE: Senior Customer Experience Business Analyst


This is a Full-time position in Montreal, QC posted February 26, 2021.

Company DescriptionSSENSE, pronounced [es-uhns], is a Montreal-based fashion platform with global reach.

Founded in 2003, SSENSE is pacing the vanguard of directional retail with a mix of luxury, streetwear, and avant-garde labels.

We produce industry-leading original content and take pride in building our own technology solutions and systems from scratch.

Our field of focus has grown beyond that of a typical e-commerce entity as we explore the nexus of content, commerce, and culture.Currently serving 150 countries, generating an average of 88 million monthly page views, and achieving high double digit annual growth since inception, SSENSE is becoming a cultural protagonist in its own right.Job DescriptionReporting to the Manager of Fraud Prevention & Customer Insights, the Senior Business Analyst supports the Customer Experience (CX) team, working in collaboration with Team Leaders, Managers, and other Business Analysts working for the four operational pillars of CX: Customer Care, Personal Styling, Fraud Prevention, and Retail.

The senior business analyst is responsible for formulating clear recommendations on how to improve internal processes and enhance our customers’ experience by analyzing data from various sources, creating dashboards and mapping out operational processes.

The ideal candidate is a strong team player who is passionate about business analysis, curious about ecommerce customer experience and always seeks to learn more.ResponsibilitiesReporting & Dashboarding (10%)Support the Manager of each pillar, and their Team Leaders, by developing the reporting & dashboarding roadmapOversee reporting & dashboarding execution within the B.A.

teamDevelop, format and clearly communicate findings and insights from the data Analysis & Forecasting (45%)Lead the production of volume forecasts and resource planningPerform financial analysis for projects and business casesGather and analyze information from various sources to inform business decisionsProvide support to associate business analysts and business analysts in the planning and execution of higher complexity analysisLead execution of most critical analysisBusiness Processes & Product Development (45%)Identify and quantify potential business process improvement opportunitiesCollaborate with CX Managers to develop process improvements roadmaps for their respective operational pillarsCollaborate with Product Managers, Data Analysts and Data Engineers to develop new tools for Customer Experience or adding features based on team needsLead business case drafting, providing insights, data visualization and building presentation slidesQualificationsBachelor’s degree in Management, Business Technology Management, or any relevant combination of academic background and experienceA minimum of 4 years relevant experience High level of practical experience with Excel/Google SuiteStrong understanding of business dynamicsExperience solving analytical problems using quantitative approachesSkillsHighly analytical and detail orientedCreative thinker with excellent problem solving abilitiesExcellent time management and organization skillsStrong communication and presentation skillsStrong interpersonal skillsAdditional InformationAll your information will be kept confidential according to EEO guidelines.