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Wysdom. AI: Conversational Ai Optimization Specialist

Wysdom. AI

This is a Full-time position in Richmond Hill, ON posted April 22, 2021.

We are looking for a great Conversational AI Optimization Specialist to join Wysdom.AI – a fast-growing Conversational AI company helping businesses offer their customers natural language AI solutions that deliver automated customer service and support over chat, through smart devices, search, or on the phone.Wysdom offers a comprehensive Conversational AI Optimization suite helping businesses increase customer satisfaction, contain costs, and maximize revenue generation.

We use a proprietary suite of analytics, optimization and testing tools, and offer services through a team of experienced conversational AI specialists who ensure clients maximize their conversational AI ROI.

Brands around the world fully outsource their conversational AI needs to Wysdom.We do all the work for enterprises as their business evolves, from set-up to optimization.

Our customer’s only job is to tell us what matters to their customers and what matters to them.

We’ll take it from there, while providing the ongoing insights on how Wysdom is shaping the experience of the enterprise’s customers.The Wysdom platform is built on a state-of-the-art NLP infrastructure, complemented with the tools, data and people to ensure successful operation of the suite of Wysdom products.We are growing our team — please join us as an Conversational AI Optimization Specialist based in our Richmond Hill headquarters (but currently working remotely).What is a Wysdom.AI Conversational AI Optimization Specialist?

Behind every amazing AI-based solution is a team of really smart people, with a passion for helping clients deliver an amazing customer experience.

Your core role will be to build AI solutions which showcase the performance of the Wysdom solution.As a Conversational AI Optimization Specialist your responsibility will be to help drive the success of our solution for our clients.

This involves building conversation flows, performing AI training, and partnering with clients to enhance their deployments.Our clients are some of the top brands in the world.

You will get a chance to be a part of how these companies are transforming their business to create a world-class digital experience for their customers.But what will I actually be doing?

The day-to-day role will entail designing, building, testing and triaging customer conversational flows.

You will work with our Conversational AI platform, our operational tooling and use various scripting technologies (Python, Javascript and shell scripting) to build and improve our AI deployments to help elevate the experience our clients are able to provide to their customers.

This involves analyzing user data to discover useful patterns, ensuring all pathways in the conversations perform as expected, triaging issues and fixing them.

You will develop comprehensive test plans for internal use and with our clients.

A significant part of the role will also be applying learnings and best practices of conversation designs across our client base.

Finally, there will be opportunities to improve our AI processes and drive real change in our platform through developing tools and processes to streamline AI training.In this role, you will:Analyze clients’ conversation logs to discover useful patterns, applying the knowledge to conversational flow designs Build and deploy customer conversationsCreate robust test plans that cover several scenariosDevelop and modify existing testing scripts in PythonTriage and fix issues discovered through testing Work with our clients to guide them through test plansTrack and resolve issues through client UATPlan and coordinate implementations of best practices across client deployments Beyond these day-to-day responsibilities, your sense of curiosity and analytical mindset will challenge you to dig deeper into the ways in which we can continually improve our solution, our success rate and the customer experience.About YouUniversity degree in a technical or mathematical discipline (e.G.

Computer Science, Engineering)Working knowledge of PythonExperience with software development life cycle (SDLC) is an asset Experience with UNIX is an assetAbove-average skills using Excel / G SheetsPassion for delivering amazing results High attention to detail Analytical thinker with strong problem-solving skillsFrench would be considered an asset About Wysdom.AIWysdom.AI is a venture-funded start-up and is led by an experienced team of serial entrepreneurs with a history of building great teams and products.

We offer a terrific work environment in all our offices, full company-paid benefits from your first day, and a stock option program, to ensure you participate in the growth we see ahead.

Head here to read more about what it’s like to work at Wysdom.Powered by JazzHR2GpMgYNp5c