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Retail IT Specialist


This is a Contract position in Grande Prairie, AB posted November 23, 2022.

Retail IT Specialist Company Mission To create lasting partnerships with our customers, our employees, and the communities we serve.

Vision We make distribution effortless.

Our Core Values P ositively Impacting Others Create positive energy using empathy and kindness A dapt to Change Embrace, encourage and excel in a changing environment T eam Environment Create synergy with common purpose and commitment H onest Communication Communicate to build trust and mutual respect S afe and Strong Work Ethic Consistently producing high quality work in a safe manner Overall Essential Performance and Behavioral Expectations: In the performance of each persons respective job responsibilities and duties, all Wilcox and Flegel Team Members are expected to meet the following as well: Consistently act in accordance with and model our Core Values.

Performs all duties in a safe manner at all times.

Perform consistent quality work within deadlines with or without direct supervision.

Interact professionally with other Wilcox and Flegel Team Members, customers and suppliers.

Work effectively individually and as a team contributor on all assignments.

Work under pressure and be able to effectively manage stress as needed.

Be accountable for behavior and achieving or exceeding results.

Work independently while understanding the importance and necessity of clearly communicating and coordinating work efforts with other Wilcox and Flegel Team Members and organizations.

Meet required attendance and punctuality standards established for the position.

Bring your best each day in the performance of responsibilities and duties.

Cooperatively and effectively perform other duties as may be assigned.

Position Description Position Summary: The Retail IT Specialist functions as a key contributor to the IT Department and overall organization to empower a creative, data driven culture to support the organization in achieving business goals by leveraging effective, progressive technology.

The Retail IT Specialist ensures the reliable performance & security of on-site systems in the Convivence Store and Cardlock locations owned and operated by Wilcox Flegel.

Troubleshoots and resolves any retail related hardware, software, user access or other problems.

The Retail IT Specialist participates in projects to gather user requirements, design, configure, evaluate, and implement applicable systems & software.

Monitors system performance and usage to maintain security and reliability.

Additionally, the Retail IT Specialist coordinates new software releases, fixes, and upgrades.

Responsible to consistently role model our Core Values.

Essential Position Functions and Responsibilities: Oversees retail system performance and troubleshoots issues.

Maintains retail systems including software and hardware.

Works directly with software vendors for product upgrades, optimizations, and configuration.

Enforces cyber security policies.

Performs hardware upgrades following new releases.

Maintains internal documentation for system configuration and processes.

Installs and configures equipment to update or fix hardware or software issues.

Communicates networking issues to other team members and management.

Identifies and communicates issues related to end user training.

Helpdesk support for retail system related issues.

Responsible for providing outstanding customer service to internal and external customers.

Critical Core Competencies and Skills: Understanding of retail business systems, networks, and hardware.

Knowledge and application of cybersecurity best practices.

Excellent interpersonal skills as well as verbal and written communication skill.

Must be highly organized with strong ability to multi-task.

Able to assess competing demands and determine appropriate direction.

Proven ability to learn quickly and adapt to changing environment; agile, flexible and resilient.

Minimum Education and Experience: Associate degree in a computer-related discipline required or equivalent combination of experience and education.

Basic understanding of Microsoft Active Directory, Azure Active Directory.

Basic understanding of cyber security frameworks and PCI compliance.

Two years of helpdesk experience, or a combination of education and experience.

Preferred Education and Experience: Two or more years in helpdesk role in a retail environment.

Proficient with or able to quickly learn networks and software used by the organization.

Equipment and Software Requirements: Proficiency using Microsoft Office Suite (Word, Excel, Outlook).

Experience using a helpdesk ticketing system.

Understanding of retail back-office systems.

Position Location/Working Conditions/Equipment Office Environment On-Call Dust, dirt, grease, or other disagreeable elements Outdoors Physical Requirements Typically sitting at desk Typically standing or walking Typically bending, crouching, stooping Repetitive wrist, hand or finger movement Occasional lifting (40 lbs.) Equipment Office equipment Simple hand tools