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Customer Service Consultant

Rogers

This is a Contract position in East Stroudsburg, PA posted November 18, 2020.

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives.

Every day we wake up with one purpose in mind.

To bring loved ones together from across the globe.

To connect people to each other and the world around them.

To help an entrepreneur realize their dream.

A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

Responsibilities:
– Connect and build rapport with a variety of customers by actively listening to our customers, asking the right questions and offering solutions (products and services) which cater to customer needs
– Deliver reliable solutions to our customers with a sense of urgency and sound judgment Drive the sale of Rogers products and services by consistently meeting/exceeding individual sales targets
– Complete accurate transactions in a timely manner
– Incorporate feedback on a regular basis, to improve your personal and professional development
– Be at ease working in a structured and goal-oriented environment (sales, call duration, quality, customer retention)
– Embrace change in a fast-paced, performance driven team environment Minimum Qualifications:
– Completed high school diploma or higher
– Available to work on a flexible schedule: days, evenings and week-ends to meet customer demand
– Excellent active listening and communication skills
– Customer Champion: passionate about providing world class customer service and sales solutions
– Strong problem solving skills and ability to deal with customers tactfully and effectively in a fast paced environment
– Strong computer skills (windows and internet navigation) and comfort working with wireless devices
– Punctual and committed to work schedules Preferred Qualifications:
– Bilingual (English and French) is considered an asset
– Experience in a telecommunications role
– Post-secondary diploma/degree an asset Great Work, Greater Rewards:
– Competitive base salary performance based commissions
– Comprehensive benefits program
– 50% Rogers Employee Discount
– Rogers Wealth Accumulation Plan (pension, RRSP’s, employee share plan)
– Career pathing Skill set for CSR/Support Basic skills we are looking for:
– Customer Communication
– both written and verbal
– Knowledge of basic router/modem set-up
– Ability to adapt to new technology
– Administration skills
– typing, phone, filling, copy machines
– Punctual
– Have a positive attitude
– Has a way of overcoming stressful situations
– The ability to prioritize Advanced skills (bonus):
– Know Wireless functions
– Pre existing troubleshooting skills
– I.T experience
– Know the fibre basics
– Cable internet functions
– Understand pixelating Schedule: Full timeShift: VariableLength of Contract: Not Applicable (Regular Position)Work Location: 413 Eldon Road (7736), Little Britain, ON Travel Requirements: NonePosting Category/Function: Call Centre Operations & Technical SupportRequisition ID: 210442 At Rogers Digital, our team doesn’t shy away from big ideas
– we bring them to life.

We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use.

We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees.

We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions.

Our work impacts millions of customers everyday.

At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries.

Learn more about our team and our work https://digital.rogers.com/ Together, we’ll make more possible, and these six shared values guide and define our work: 1.

Our people are at the heart of our success 2.

Our customers come first.

They inspire everything we do 3.

We do what’s right, each and every day 4.

We believe in the power of new ideas 5.

We work as one team, with one vision 6.

We give back to our communities and protect our environment Posting Notes: Call Centre