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Entry Level Traveling Customer Trainer

Reynolds and Reynolds (Canada) Ltd.

This is a Contract position in Montreal, QC posted June 13, 2022.

Position description:

As an Entry Level Traveling Customer Trainer you will be traveling to our customers to assist them in making a smooth conversion to the Reynolds and Reynolds system. You will be tasked with providing in-person, on-site training and customer support throughout the process. Extensive travel is involved when you are not working from a home office (equipment supplied by Reynolds).

Primary Responsibilities:
– Virtual weeks (at home office) (15-25% of the time)
– Prepare for upcoming installations utilizing company equipment (15-30%)
– Communicate with internal groups
– Assist with remote training or additional services as needed
– Administrative duties like submitting reports, and sending weekly updates
– Travel to dealership sites individually and with a team (75-85% of the time)
– Meet with dealership management to understand their business needs
– Configure solutions and training based on business needs
– Provide training and support of software to customer personnel
– Troubleshoot customer issues, diagnose, resolve and/or escalate problems
– Monitor individual work load and prioritize responsibilities
– Train/share knowledge with team members
– Use of time for learning, growth and development

Working Conditions:
– Driving company vehicles on a daily basis, and occasional airfare travel – sitting on average 1-4 hours
– Presenting. which requires the ability to stand, sit, and use a pointer
– On-site visits require frequent standing up to 8 hours a day assisting the customer; bending and squatting to connect equipment; climbing customer stairs; lifting arms to reach servers or other office area shelving
– Packing, lifting and carrying personal luggage up to 50 lbs (discretionary) 15 minutes-1 hour a day
– Require to look at a computer screen for up to 8 hours a day with the possibility of typing up to 6 hours a day

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Training:

Training includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions “in action” by visiting car dealerships that already utilize our solutions on a daily basis.

Requirements:

  • Ability to travel 80% of the time
  • Ability to travel to the United States for training when deemed appropriate
  • Ability to problem solve and train customers on software products
  • College diploma or University degree required
  • Fluent in English and French
  • Exceptional communication and organizational skills
  • Ability to multitask in a fast-paced environment
  • Outgoing, friendly personality
  • Strong written and verbal communication skills