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Inside Sales Representative – Administrative Support

ABB

This is a Contract position in Saint-Laurent, QC posted November 21, 2020.

Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

ABB Electrification business (EL) is a leading provider of a full range of protection, control and measurement solutions
– enabling safer and smarter electricity flow from substation to the point of consumption.

We deliver products and systems designed to connect, protect and control electrical systems, ensuring reliability, efficiency and safety for equipment and personnel.

Your responsibilities Generalists but with each a specific extra area of knowledge Be the lead on EP.Support queue distribution.

Prepare quotations and provide assistance for pricing within mandated timeframe Be the lead on Traction RMA/PARR requests (Kawasaki/Alstom/Bombardier etc) Provide feedback and lead the RMA validation steps while working with the customer service representative Provide customer and market feedback to pricing group, sales and marketing Work with the customer service specialists to resolve order resolution issues Assist and back up colleagues Perform other duties as assigned Your background Experience with electrical and/or medium and low voltage products knowledge, preferable Bachelor in administration degree or college administrative diploma (or equivalent experience), an asset Ability to handle multiple projects simultaneously while maintaining high attention to detail Demonstrate leadership and communication, team player Proven ability to work independently (remotely) Salesforce.com knowledge an asset Strong sales and customer focused orientation Ability to follow procedures and methodology and make suggestions for improvements Willingness to learn Fluent in French (spoken and written) Motivated, self-starter, able to work independently Demonstrated change agent Ability to recognize when an inquiry needs to be escalated and reassigned (technical level too high, homologation, special requests, etc.)