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Sales Support Specialist

Dicom

This is a Full-time position in Scarborough, ON posted April 3, 2021.

Job Description Job Title: Sales Support Specialist Job Description/Summary: We are an established and rapidly growing international transportation company with offices throughout North America and Europe.

We are currently seeking a Sales Support Specialist to join a highly motivated, dynamic and exciting commercial team in Ontario.

Be part of a collaborative, challenging and friendly company culture driven by the best customer experience in the industry.

The Main responsibilities of the Sales Support Specialist are; Provide prospecting/pre-qualifying and lead generation support to the Sales team CRM Quality Control/Maintenance
– ensure accuracy of content at all times; responsible for maintaining accurate and current data information on Opportunities and Customer profiles.

Prepare Quarterly Business Reviews and sales presentations including other reporting as required.

Act as post-sales liaison between the customer and the sales team navigating client through customer service, IT related functions, finance and other related inter-departmental stakeholders.

Ensure department stakeholders are effectively managing the customers expected outcomes.

Maintain comprehensive knowledge of company services Conduct research to understand target prospects, changing market conditions and competition Adhere to all company procedures, values, and policies so that you provide an accurate representation of the company to all potential and current customers Evaluate and analyze existing customer trends to determine negative or positive contributing factors and report findings to the respective sales team member.

(Churn management) Ensure customer satisfaction through ongoing communication and relationship management Participate in regular weekly sales calls and other regular meetings as required by the organization Help coordinate account opening, rate implementation, IT requirements and operational needs with various departments as needed Work in collaboration with the Regional Sales Manager for on going support, coaching and mentoring.

A Career with GLS Canada Offers: Competitive compensation, benefits, RRSP contribution and vacation time A flexible working environment that promotes a healthy work-life balance A dynamic and inclusive culture A supportive team that will encourage your professional growth and development Professional development and solid career advancement opportunities On-going coaching and mentoring programs Excellent tools and support for success Corporate Discounts Access to the Employee Assistance Program Working Conditions: Full Time Permanent position Monday-Friday 40 hours/ week Flexible schedule Job Requirements Job Requirements Post-Secondary degree/diploma or an acceptable combination of education and experience Knowledge of the transportation industry preferred but not required Familiarity with CRM platforms an asset Ability to build rapport with clients Strong listening, organizational and time management skills Deadline and detail-oriented Business-to-business sales experience an asset Collaborative and able to work well in a team environment and independently Exceptional communication skills (verbal and written) High level of integrity and work ethic Self-starter who excels at working in a fast-paced environment A team player who can also work under minimal supervision Proficiency with computer, Microsoft Office Suite (i.e., Excel, Word, PowerPoint), Google Suites and CRM Reliable transportation Experience in the transportation industry an asset Do not wait to send us your resume and become part of a winning team TODAY GLS Canada has an Equal Access to Employment Program and invites women, Aboriginal peoples, visible minorities, ethnic minorities and persons with disabilities to apply Please take note that GLS Canada is subscribed to a pay equity in employment.

Only candidates selected for an interview will be contacted Company Profile: Founded in 1968 as a courier service with a single car and driver, GLS Canada now serves customers across a wide range of industries with multiple modes of transportation fulfilling over 80,000 shipments each day.

GLS Canada meets the needs of business-to-business (B2B) and business-to-consumer (B2C) customers through parcel, freight and logistics services, tailored to each and every one of those customers’ unique needs and requirements.

As of August 30, 2018, Dicom was sold to General Logistics Systems (GLS).

This will allow Dicom to have access to the complete GLS network and allow for expansion into international services.

The fusion between the two company will offer many advantages to our employees, clients and partners.