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Bilingual Service Technical Consultant


This is a Contract position in Sorel-Tracy, QC posted October 22, 2021.

Ceridian is a global leader in Human Capital Management technology.

Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale.

Makes Work Life Better™ is our brand promise, not only to our customers, but to our employees as well.

Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity.

How do we make work life better?

By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism By using modern technology, such as voice-activation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users We understand that no matter where you are, choosing a new employer is always one of life’s most stressful events.

We encourage you to check us out at to learn more about how we are impacting the world of work for our customers, employees and you About the Position: The Technical Consultant participates in all stages of the implementation lifecycle for exports (discovery, configuration, testing, deployment, post go-live support), under the direction of the Project Manager, and may lead one or more activities.

Project responsibilities include; gathering customer requirements, configuring the Ceridian solution to meet documented customer requirements, setting and managing customer expectations, identifying risks and communicating issues to the Project Manager.

Essential functions: Provide Implementation Services to Customers: Document and validate customer’s export requirements and map to Ceridian functionality Configure Dayforce application to meet customer’s export requirements Conduct consulting sessions (on the phone and in-person) and document with meeting minutes Attend internal project meetings and provide status on progress of activities and deliverables Provide customers with follow-up consulting and general assistance in areas of expertise Be a “go-to” resource for specific functional areas for both internal and external users Contribute to internal Implementation initiatives: Document solutions and contribute to a solutions repository Document best practices and share with the Practice Focus on continuing education: Contribute to internal knowledge share; review posted feedback on a continuous basis and respond to questions Participate in Continuing Education sessions Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release Qualifications: Bachelor’s degree or equivalent experience 5 years of experience in human capital management application consulting Experience in business process mapping Experience in change management an asset Technical skills requirements: Ability to read and understand a technical specification from a vendor Ability to analyze vendor feedback and determine root cause and next steps Sterling knowledge an asset Proficient in Microsoft Office products Experience with software in a SaaS / Cloud computing environment including experience with HRIS Systems Ability to effectively implement an HRIS module or similar end-to-end solution Understanding of common human capital management (HCM) business practices Understanding of different industries and how Ceridian implementation best practices apply to the customer’s business practices Product certification in at least one Ceridian HCM module (Payroll, Benefits, WFM) Functional skills requirements: Customer relationship acumen Ability to engage with multiple projects & customers at the same time and manage priorities Excellent organization, communication and collaboration skills Ability to lead and facilitate customer workshops and sessions Consistent demonstration of ConsultingCeridian guidelines Ability and willingness to travel to customer sites as needed