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Change Manager, Marketing (Brand Refresh)

TD Bank Group

This is a Full-time position in Fernie, BC posted September 20, 2022.

Company Overview Tell us your story.

Don’t go unnoticed.

Explain why you’re a winning candidate.

Think “TD” if you crave meaningful work and embrace change like we do.

We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive.

Carve out a career for yourself.

Grow with us.

Here’s our story: Department Overview The Marketing Delivery and Enablement team is charged to drive value by effectively and efficiently running the business of marketing, enabling an optimal colleague experience.

This includes Business Management, Process Management, Change Management and communication, Knowledge Management and Business Application Management on behalf of North American Marketing, Customer Experience and US CAPA Job Description This position reports to the Senior Manager, North American Change Management, Marketing.

The successful candidate will be responsible for development, execution and rollout of the change management strategy and tactics driven by either the Enterprise or Marketing.

Immediate change support will be on the Brand Refresh project that will require strong expertise in Change at the Enterprise level.

The incumbent must be a self-starter who exhibits strong business and change management acumen.

This role requires a leader with effective communication and facilitation skills, exceptional business partnering and impact & influence skills and demonstrated strategic thinking, resilience and creativity.

Responsibilities Include: Lead change management efforts impacting Marketing or Marketing driven impacting the organization.

Ability to lead complex change with significant enterprise impact.

Working closely with business executives, create a change strategy and plan that drive successful adoption of change and expected benefits realization.

Lead a diverse range of stakeholders both within Marketing and the broader organization; communicate effectively assessing potential change processes and diverse audience issues / objectives Analyze impacts/risks and provide recommendations to customers, stakeholders, employees, process, technology solutions to achieve business results Understand, clarify and lead work packages of each assigned initiative / project inclusive of constraints (e.g., time, cost, people resources) and maintain a customer-centric approach Provide recommendations and direction based on the end-to-end customer experience when making decisions Lead and own the project deliverables related to change management to meet the needs of the customer, employee, and business and drive successful adoption technology and of change Assess and ensure that customer and employee experience / stakeholder impacts are appropriately understood and managed Work with Business Owner/Sponsor to identify change adoption metrics Adhere to enterprise project delivery frameworks and ECM methodologies in delivery of the Change Management strategy and plans Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit Requirements Minimum of 5 years’ experience leading change initiatives applying a Change Management framework Experience collaborating and interacting with leaders at multiple levels in varying businesses and geographies Excellent verbal and written communications and presentation skills Demonstrated leadership skills with the ability to use impact and influence among multiple and diverse business partners High degree of organizational awareness; understanding of where to engage to efficiently manage issues Consultative Business Partnering – Confident and credible, collaborative partnering with stakeholders.

Adept at interacting with diverse groups of internal clients, external vendors, and demonstrated ability to build and maintain relationships with stakeholders internal and external at all levels in the organization.

Executional Excellence – demonstrates global and organizational awareness, change management leadership, judgment and decision making, influence, operational excellence.

Proven track record of delivering results and commitment to operational and service excellence.

Enterprise change experience and Marketing experience a strong asset.

Specific Educational Requirements/Accreditations: Change Management Certification i.e.

PROSCI Post -Secondary education Skills Category Organizational Change Management Impact & Influencing Facilitation skills Effective Communication Business partnering Strategic Thinking Creativity & Innovation Organizational Intelligence Interpersonal Skills Excellent written, verbal and presentation skills Additional Information LI-hybrid canmarketing Hours 37.5 Inclusiveness At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.