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Client Success Manager (SaaS/PaaS)


This is a Full-time position in Burnaby, BC posted November 21, 2022.

Thunkable is on a mission to democratize mobile app development, empowering 2 million creators all over the world to build and publish their own iOS, Android, and web apps without writing a single line of code.

Incubated at Google Research and MIT, Thunkable was founded by engineers who wanted to extend the power of creation to people without coding experience.

We’re backed by Lightspeed, NEA, SV Angel, Zhenfund, and Y-combinator.

Our HQ is in San Francisco, but we are a close-knit, fully remote team based in various countries For this role we would love to have someone in the EST or CET time zone.

The Opportunity We are looking for an experienced Client Success Manager who is excited to join our team to lead client relationships.

You will be the first client success manager on the team, where you will have an outsized impact to inform our Go-to-Market strategy, establish processes, and help grow the team.

You will own onboarding, maintenance, renewals, and expansions of our B2B clients.

Currently, the core clients we serve are in the following spaces: Education/ Ed-Tech, Agencies, and Enterprise.

In this role, you will not only ensure a delightful client experience for our core accounts, but you will also be the advocate for our B2B business by sharing what is working well and not so well so we can continue to hone in on our Go-To-Market strategy.

In this role, you will:
– Serve as the main point of contact and build strong relationships with our clients to understand their needs and drive towards key outcomes towards client success -Manage a growing book of business and drive adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio
– Collaborate with leadership to own and execute client success and engagement plans for our different client profiles
– Build a solid foundation of Thunkable product knowledge to guide our clients to success
– Collaborate with our solutions and technical support teams to resolve client issues in a timely mannerCollect feedback and identify roadblocks from customers to inform internal teams including Creator Success, Product, Sales, and Marketing and on how Thunkable can build a stronger product and go to market organization
– Work on strategic internal projects to help build and grow the Customer Success program
– Work with creator education to improve on our creator training experience We’re Looking For Someone Who Has
– 2 years of SaaS or PaaS customer success or account management or training/implementation experience, working with accounts of different sizes
– An aptitude for technical products
– Experience working in a dynamic environment
– Superb written and verbal communication skills -Ability to take initiative and adapt At Thunkable, we’re proud of our commitment to diversity, equity, and inclusion, and we pride ourselves on hiring individuals that share our passion for enacting real change.

We believe that a diverse and inclusive workplace helps ensure we learn from each other’s different backgrounds, experiences, and perspectives and is critical for building a product that supports the wide range of our users’ needs.

We welcome and employ individuals regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

We are proud to be an equal opportunity employer.The environment we’ve created at Thunkable is a place to grow.

If you don’t possess every single requirement you see on this posting, but think you’d thrive in this role, we encourage you to apply today.

We value creativity, openness, transparency, persistence, and entrepreneurialism.