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Customer Experience Consultant – Canadian Tire Corporation

Canadian Tire Corporation

This is a Contract position in Montreal, QC posted February 22, 2021.

Customer Experience ConsultantHelp us boldly shape retail in CanadaCanadian Tire Corporation’s (CTC) rich heritage of serving Canadians from coast-to-coast dates back to 1922.

Our vision is to become the 1 retail brand in Canada and we are focused on innovating and making important investments in our business, especially when it comes to our people.

To reach our goal, we need the best talent to help us evolve and drive change across the business – and boldly help shape Canada’s retail industry.

As we strive to be at the forefront of a complex and vastly changing retail industry, it is an exciting time to join the Canadian Tire family of companies.What You’ll DoCustomer Experience Consultant – Canadian Tire CorporationThe Network Performance team is accountable for the delivery of actionable sales-driving insights to Associate Dealers and support teams through reports, tools and business intelligence dashboards.As a subject matter expert, you will be accountable for the development of reports and data-driven analysis with a primary focus on store customer experience and Net Promoter Scores (NPS).

Working with Field, Store Operations and corporate Customer Insights teams you will develop actionable insights to improve customer experience at CTR stores.

As a Business Analyst, you will put your considerable curiosity, intelligence, drive and collaboration skills towards sales-driving solutions across Network Performance.

Work closely with our Customer Insights teams to analyze the ” Voice of the customer” to understand why customers are satisfied/dissatisfied when interacting with us.

Translate insights into actionable change or improvements to be implemented.

Using industry and NPS data, develop deep insights into customer needs and expectations, and communicate/institutionalize key customer experience insights across the business Evaluate alternative solutions to customer experience challenges.

Ability to “connect the dots” and unearth opportunities for process improvement to deliver a better customer experience Work with internal stakeholders and stores to design and implement improved customer experiences (in-store and on-line) that reflect the desired customer strategy, enhance satisfaction, and are profitable for the business Develop/provide training documentation and support to the business related to measuring customer experience.

Partner with our Dealer Development & Learning team to support the execution of training material and content.

Measure and evaluate the performance of new customer experience, reward and recognition What You Bring Business management degree or equivalent experience Experience leveraging qualitative and quantitative data in decision making Strong interpersonal and communication skills, both written and oral, with demonstrated expertise in interacting effectively with many levels of project stakeholders Demonstrated experience assembling and conducting formal presentations, and facilitating consensus building and problem solving 3-5 years analytics experience in a corporate work environment Proficient in Excel and other Microsoft Tools Retail experience is an asset SQL and Python coding experience is an asset About Canadian Tire CorporationCanadian Tire and its family of companies are boldly shaping retail in Canada and we continue to deliver a positive experience for our customers.

As one of the most trusted brands in Canada, our employees take pride in the work we do across the country.

It’s more than the iconic triangle that keeps our employees around.

From benefits and perks, to learning and development opportunities, to our commitment to Jumpstart – these are some of the many reasons why Canadian Tire Corporation is one of Canada’s Best Managed Companies .To learn more about this team and the Canadian Tire family of companies follow us on LinkedIn .Ontario-TorontoPermanentFull-timeJob PostingFeb 19, 2021, 11:08:56 AM