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Customer Success Sales Manager

Canon Canada

This is a Contract position in Concord, ON posted April 4, 2021.

Job is currently work from home but will be in office post Covid.

Customer Success Sales Manager

We’re looking for a dynamic and high performing Customer Success Sales Manager to join our growing team! You will be building the Customer Success & Lead Generation department from the ground-up and will be responsible for ensuring your team meets lead targets and objectives. The ideal candidate will be creative, collaborative, and has the ability to coach and develop their team to ensure they meet potential targets while establishing and maintaining teleprospecting processes and materials.

What You’ll Be Doing

  • Lead a team of Customer and Lead Representatives and ensure that they meet their KPIs and sales quotas
  • Establish the framework for Customer Success and Lead Generation team, which includes developing training, KPIs, best practices, and department processes in order to ensure success
  • Execute monthly business plan reviews with Sales Representatives and Management
  • Establish and revise scripts, questions, and email templates for teleprospecting
  • Build partnerships with Marketing to ensure that all stakeholders are aligned with achieving campaign objectives and provide recommendations for future campaign
  • Ensure team members maintain Salesforce records and communicate leads accordingly to Field Sales Representatives

What We’re Looking For

  • Post-Secondary education
  • Fully bilingual French and English 
  • 5 years of call centre experience with at least 3 years of supervisory experience
  • Superb analytical skills to plan call cadence to reach prospects efficiently, and create efficient processes
  • Ability to manage tasks of the team and ensure that employees meet their KPIs
  • Excellent project and process management skills are required to create and implement efficient teleprospecting processes
  • Experience with Pardot, Salesforce, and Call Automation

WHAT’S IN IT FOR YOU 

BENEFITS

  • Comprehensive health coverage plan that includes medical, dental and vision
  • Life insurance, disability and wellness programs
  • Vacation, Paid Personal Time and Sick days
  • Matching RRSP contribution & Profit Sharing Program
  • Tuition Assistance Program for professional continuing education
  • Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

  • Employee referral program
  • Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
  • Community involvement

Come and join our team and reap the rewards as we work to take Canon to the next level!

We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Canon Canada Inc. is proud to provide accommodation(s) during the recruitment process. Should you require any accommodations, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us via email at accessibility@canada.canon.com or via phone at 1-855-531-3850 or 905-863-8713


Since 1973, Canon Canada has been the leading provider of consumer, business, professional and medical digital imaging innovation. Technology continuously changes, but our vision and commitment to delivering exceptional solutions and great customer experiences never does. 

Headquartered in Brampton, Ontario, with 12 additional offices across the country, Canon is the preferred choice for technology and services that enhance the lives of people and drive business performance. We are committed to the highest level of customer satisfaction and loyalty, and provide 100% Canadian-based service and support for every product we distribute.

Every day our team comes to work excited to tackle real-world challenges, conceive new ideas and develop groundbreaking, innovative solutions — to make a difference for our customers, our business partners, our colleagues and our company.

We’re proud of the difference we make for our customers and our business partners, and in the communities where we live and work.