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DoorDash: Senior Regional Sales Manager – Canada

Doordash

This is a Contract position in Montreal, QC posted February 21, 2021.

About The TeamWe are looking for a Senior Regional Sales Manager for the Outside Sales team to lead our efforts in acquiring top selection in Canada on DoorDash while building our sales talent funnel.About The RoleThe key to DoorDash’s growth is merchant selection.

The more local favorites we add to DoorDash, the faster we will add new customers, the better we will retain existing customers, and the higher our conversion rates will be for customers visiting our app or website.Every corner of the Canada has a local favorite; this role will help us win at the hyperlocal level.

By leading our top on-the-ground talent, this role is responsible for ensuring we maximize velocity of top selection, balance our DashPass, Pickup, and Demand Gen product offerings, and leverage our local knowledge to build the system that allows us to stay on the cutting edge of who we need to win and what it will take to win them in Canada (West, East, Quebec),This role will build and lead the team that is responsible for the acquisition of top selection across Canada, collaborate with partner teams to create a seamless onboarding experience for these merchants, and share learnings about their pain points with our Merchant Strategy and Product teams to inform our product roadmap.You’re Excited About This Opportunity Because You Will… Build.

Our Regional Sales team has been responsible for bringing in talent, sculpting that talent collective, and preparing it for bigger things.

The first role of this leader will be to cultivate a strong culture of diversity and inclusion focused on people development, preparing our leaders and sales teams for their next opportunity.

Perform.

Our Regional Sales team is responsible for our largest acquisition targets in the SMB outbound segment.

You will help set the strategy and oversee the execution of increasing ramp speed, managing/coaching performance, and empowering our Regional Sales Managers.

Collaborate.

With the highest acquisition target in the outbound SMB sales world, our GMs of products may make or miss their goal based on this team’s performance.

The same goes for our local market selection goals.

You will operate at the lowest level of detail to learn more about these problems and collaborate with the Director of Regional Sales and cross-functional teams to help solve and provide solutions.

Relay.

In the next 25 years, DoorDash will be critical to the infrastructure for every city in North America.

We will need to have a presence in every city in North America in some shape, form, or fashion.

While that may not mean Regional Sales representation in every city, it does mean staying close to the merchant to amplify the voice of Main Street.

Your role will require an in-depth understanding of your team’s and merchant’s problems and how they ladder into or impact company-wide goals.

You will need to see the whole field, stand up standardized report outs, pick out trends in why we are losing merchants from those report outs, and share the solutions that would be required for us to win them to our Strategy and Product teams.

Lead.

Our Senior Regional Sales Manager will serve as the representative for Canada in leading the regional strategy, performance reviews, and levelling conversations.

You demonstrate your people-first mindset by creating people-focused development programs and shaping the team’s potential in partnership with our Recruiting, HR, and Culture, Belonging, and People Growth teams.

Our people are our most important asset with the largest room to grow; it is your role to challenge them to maximize their potential.

Serve.

Building, performing, managing, and relaying may be the what, but you achieve these things without sacrificing the how.

This means putting DoorDash first, our team second, and yourself third.

You enhance the employee experience by educating yourself on and demonstrating the importance of diversity and inclusion.

This shows up in your team building efforts, as does instilling our values in the team and leading — both merchants and your people — with empathy.

We’re Excited About You Because… Builder at heart — you dream big and start small when it comes to business and people leadership and are an owner of deal strategy, job competencies, lead segmenting, and the other key pieces of infrastructure that allow your team to succeed Comfortable with ambiguity — goals will be aggressive and infrastructure shaky; in the face of uncertainty you truth seek to find problems and show a bias for action to marry those problems with solutions DoorDash first — you work well with others under the one team one fight mindset and choose optimism on solving pain points in our sales and service of top merchants Insightful communicator — you operate at the lowest level of detail to understand our merchant’s or operation’s problems, think outside of the room to identify the audience who most needs to help solve them, and clearly articulate in writing and verbally why these problems should be prioritized People expert — you lead programs geared towards helping employees get 1% better every day, regularly conduct trainings to demonstrate what it means to be customer obsessed, and, because of your focus on culture and growth, maintain exceptional employee satisfaction results for your teams Empathetic leader — you have a track record of making room at the table for diverse perspectives; building a team that achieves the what is not enough, you accomplish the what and (not or) display our values in demonstrating the how Qualifications: 6 years’ experience in sales leadership You have managed managers in an outbound, pre-sales role or other relevant experience You are a Regional Sales Manager or above in an outbound, pre-sales role You consistently exceed acquisition targets You have owned multiple, org-wide initiatives You attended and participated in inclusive leadership training You have a track record of hiring, developing, and retaining diverse talent You are based in Canada You have a sphere of influence with leaders throughout the Merchant and other partner organizations You have been in your role for a year.