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IT Vendor Manager

Air Canada

This is a Contract position in Dorval, QC posted August 22, 2021.


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Air Canada is adapting its service delivery model to in-source key technical and delivery. Driving maturity in this area will require deep interaction with Air Canada’s Strategic Procurement team as well as a strong understanding of the external service providers competitive landscape. This role is accountable for managing the overall delivery performance of the partner landscape to assure value spent is value accrued. 
This team is instrumental to aligning IT organization, roles and processes to be effective in gaining optimal value from vendors, clearly delineating the activities performed by vendors and those that are retained by Air Canada. A key deliverable is to elevate and manage the client / vendor relationship to one of a strategic partnership in delivering on the overall mandate of the IT branch. Further, the design of relationship and commercials need to allow for easier periodic competition among vendors for work.  
This position reports to the Director, IT Partner Performance.  The individual will manage the overall performance of the partner landscape to assure maximum value deliverance from the partner relationships
  • Develop IT partner strategy based on partner segmentation, performance outcomes, and relationship and cost objectives
  • Manage the operational aspect of partner contracts, which includes but is not limited to contract compliance management, dispute and resolution management, change order management, invoice alignment, Statements of Work & Work Orders alignment, and general contract oversight
  • Review achievement of performance goals and objectives against partner contracts
  • Ensure successful administration of bidding process for Air Canada by sourcing, administering and leading competitive processes and vendor negotiations, providing subject matter expertise throughout the bid process, by collaborating with Strategic Procurement
  • Have strong cross-functional linkages to strategic procurement and operational teams
  • Ensure internal customers are fully informed of contract and procurement bidding policies and processes
  • Develop and execute effective negotiation strategies
  • Schedule and conduct Internal & External Annual Contract Reviews, and develop Improvement Action Plan
  • Be the primary POC for Air Canada on all issues related to executed Agreements 
  • Develop analysis providing spend insight trends and opportunities
  • Continually align SLAs, KPI’s and KRI’s with business strategy and operational execution
  • Recommend performance improvement opportunities with to partners and internal Service Owners
  • Maintains effective relationships across the client and vendor organizations and facilitates issue resolution
  • Leads governance meetings and drives adherence to charters and standing agendas
  • Provide management with economic impact and compliance issues surrounding key business decisions and/or contracts
  • Supporting the leadership team on strategic IT procurement initiatives 
  • Interface/liaise regularly with other Air Canada branches and act as the bridge to external partners
  • Work closely with a relevant stakeholders to collect and use information for improved operational performance
  • Support Planning and monitoring processes
  • Provide management with economic impact and compliance issues surrounding key business decisions
  • Support definition and maintenance of methods, techniques and calculations for identifying ways to improve business/technical processes


  • A relevant University degree/technical certification, and/or relevant experience commensurate to the role
  • 9-12 years of IT technology, operations and people leadership experience in a large company 
  • Exceptional analytical, organizational and communication skills
  • Self-motivated and independent worker
  • Possess investigative nature and be self-motivated
  • Results oriented with proactive and methodical approach to problem solving
  • Able to multi-task and work under pressure against tight deadlines and changing priorities
  • Must be a team player with ability to work closely with diverse groups and working styles
  • Ability to establish and maintain effective business relationships
  • Flexibility and willingness to work extended hours, when required
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.