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LWS – Department Manager – Front End

Lowe's

This is a Contract position in Richmond, BC posted April 22, 2021.

At Lowe’s Canada, over 26,000 employees let their passion blossom every day.

Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 470 corporate and affiliated dealer stores.

With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our Lowe’s, RONA, Reno-Depot, and Dick’s Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.

You’ve got the talent?

We’ve got the tools Here, your work and ideas will contribute to building a flourishing organization.

Your voice will always be heard and valued.

You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So if you’re looking to do what you love, and to grow and evolve within our family-one of the best employers in Canada according to a recent Forbes survey-we could be perfect for each other.

Your role : The primary function of the Department Manager (DM) Front End is to manage the front end of the store.

This includes supervising and training associates, managing associate performance, and ensuring adequate department coverage through influencing scheduling of associates.

The DM Front End is also responsible for, overseeing the cash office, researching shortages or overages, handling register pulls and loans, and monitoring Customer Service desk activity.

The DM Front End is required to ensure excellent customer service by greeting customers, answering phones, responding to customer inquiries, and resolving customer complaints.

The DM Front End is also responsible for maintaining a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks.

Lastly, the DM Front End is responsible for completing all other duties as assigned.

Requires morning, afternoon, and evening availability any day of the week.

Required to work a schedule as determined by sales, customer, and business needs, but may be changed by store management based on the needs of the store.

Requests to be scheduled off for a specific day require advanced notification and approval by supervisor.

Hourly Full Time, Part Time or Seasonal: Generally scheduled 40, 24 to 30, or 0 to 40 hours per week respectively; more hours may be required based on the needs of the store.

This position reports to an Assistant Store Manager and leads hourly associates.

Exigences du poste The qualifications we are looking for : High School Diploma or equivalent.

AND 2 years administrative and customer service experience in a fast-paced retail environment, including at least 1 year supervisory experience OR 1 year Lowe’s store experience.

AND Experience with computer and web-based systems (e.g., email, web based applications, delivery/scheduling systems, online ordering systems, training).

Preferred Qualifications Experience in selling programs and enhancements to existing products (e.g., Extended Protection Plans, Credit Plans, Loyalty Programs).

Knowledge of power equipment operation (e.g., forklift, lift truck, order picker).

Knowledge of Lowe’s installation services.

Lifts up to 25 pounds without assistance.

The Department Manager
– Front End may be required to perform job activities, with appropriate intermittent relief where applicable, under difficult work conditions such as in extreme cold, heat, inclement weather, at heights, while exposed to constant/intermittent sounds (if applicable).

Lowe’s Canada is an inclusive employer.

If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

Your benefits of working for Lowe’s Canada: By joining the Lowe’s Canada family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc.

Opportunities for advancement within the company An employer that’s involved in the community Teamwork and ongoing training A comprehensive training program for all new hires A company discount on store merchandise A student incentive program And much more The masculine generic is used without discrimination and only in order to simplify the text.

Lowe’s Canada is committed to encouraging diversity and inclusion.

We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other status protected by law.

Conditions diverses Front-End Customer Service Department Manager position open Customer Service & Administrative experience an asset Full-Time associates must have open availability