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Manager, Customer Experience

RONA inc.

This is a Contract position in Levis, QC posted November 21, 2020.

The responsabilities of the Customer Experience Manager are : Balance out cash registers & safe deposit box, prepare deposits; Provides cash and change to cashiers; Schedules employees, dispatch tasks to be carried out and supervise the work of personnel under their responsibility; Manage merchandise returns, exchanges, refunds and price warranties; Ensure the smooth operation of the vault; Ensure that the front end and service employees respect policies and procedures regarding loss prevention, breakage of goods and health and safety; In addition, the Customer Experience Manager is expected to carry out Human Resources Management tasks: Recruit department employees; Guide, encourage and motivate their employees; Train and evaluate employees; Also, the following administrative tasks are under his/her responsibility: Provide various daily reports; Keep various statistics up to date in order to asses the department’s performance and productivity; Comply with policies and procedures regarding loss prevention, breakage of goods and health and safety; Perform other duties as requested by the supervisor.

Job Requirements Do you have a passion for leading and developing a team?

Are you driven to increase sales and service?

You have what it takes to be part of our team