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Myticas Consulting ULC: Bhjob15656_15834 – Director Of Operations

Myticas Consulting ULC

This is a Full-time position in Montreal, QC posted February 27, 2021.

The recruitment team at Myticas Consulting is looking for a Director of Operations who would be interested in a full-time permanent opportunity offered within the Montreal, QC region.Description:You will develop a professional connectivity products and solutions operations team to work collaboratively with internal technical, commercial, executive teams and channel partners, customers.

You will be an excellent communicator who is self-motivated and comfortable working in a global, matrix, fast-paced environment.

You will work cross-functionally with a variety of internal groups as well as with external partners, to improve the quality of our products, services, as well as the efficiency and scalability of our operations.

You will be very detail oriented with growth mindset and ability to lead the organization in best operational efficiency practice.

You are not afraid to learn new things.Requirements:Handson leader, who takes full accountability from conception through implementation of critical operational initiativesA leader who is able to motivate, inspire, and develop team membersDesign, Document and Implement the operationalization of new products and services, translate into servicing handling and clear actionsBuild and lead a professional operations and service delivery teamSupport teams on medium/longterm planning, resourcing, and organizational designDrive operational reviews and rhythm of the business that use analysis and established critical metricsIdentify, scope and drive critical projects and initiatives, partnering with crossfunctional teams across the organizationDrive efficiency of our products servicing workstreams to ensure outstanding customer service and supportOrchestrating the organization through the execution operational best practices in support of the market needs (both upstream and downstream) to ultimately ensure ontime delivery to our channel partners and customersDevelop and drive improvements across internal and external partners to create bestin-class operational experiences through collaboration, leadership and a customer-focused approach ExperienceShare information about global best practices, innovative ideas, and collaborative opportunitiesChampion the development and implementation of consistent controls, policies, and procedures throughout operations and supply chainPerform assessments utilizing analytical skills to understand the environments and associated financial opportunitiesDevelop and deploy internal controls and organizational metrics dashboardsDevelop, manage and lead continuous process improvement strategies and initiativesDeliver training, coach and mentor Project ChampionsExecute a portion of the scope of work as assigned and ensure deliverables are achieved on time and within budgetLeverage the flexibility of Agile, Six Sigma, and OKR Performance Improvement practice to enhance operational efficiencyQualifications:7+ years of Operations Management experience in telecom, internet and cloudManaging teams with objectives and key results (OKR)Managing agile teams with modern development and support project management and ticketing practicesOperationalized several new products to marketDesigning, deploying, managing advanced network and cloud infrastructureCloud IaaS such as public Azure, AWS as well as private hypervisor clouds and hybrid of bothExperience with Cellular network core, RAN, edge, and SIM life cyclesExperience with connected products, IoT/M2M technologies, systems platforms, and solutionsAdvanced O365/Teams/Dynamics/Azure DevOps use and administrationLocation to be discussedPostCovid safe travel will be requiredEnglish speaking and writing, Spanish and/or French a plus