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Regional Director of Operations, Senior Living

Amica Senior Lifestyles

This is a Contract position in Vancouver, BC posted January 19, 2023.

Job Description About Us Amica Senior Lifestyles is setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience.

Committed to enriching the lives of seniors now and as their needs change, Amica offers Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options.

Established in 1996, the company owns and operates 33 residences in British Columbia, Alberta and Ontario, with plans to continue expansion in select markets.

The Opportunity The Regional Director of Operations leads the overall operation plans for a group of residences and supports the General Managers and Residence leaders to enable the highest resident satisfaction through operational excellence and brings our culture to life to deliver a best in class team member experience.

You will lead and oversee the financial, human resources, sales, and operational success of your residences and ensure that targets are achieved or exceeded .

You are passionate about maintaining and exceeding operational excellence in your regions’ residences and will ensure that General Managers maintain all brand standards and policies.

Team member growth is a key value at Amica and the Regional Director plays a leadership role in identify, developing and promoting internal talent.

What you will be doing Work with the Regional Director of Sales and Marketing partner and regional specialists to ensure each residence delivers the appropriate branded marketed services to all residents Ensure all budgeted line items meet revenue and expense targets and net operating income is met or exceeded Regularly visit the residences across the assigned region to evaluate operational effectiveness, including compliance with set standards, policies, and procedures and general observations of resident services operations People leadership Hire, train and provide feedback to the General Managers and Residence leader and conduct annual performance appraisals with General Managers Work with General Managers to ensure all Team Members and residence leaders are developed, trained, motivated and evaluated for annual job performance reviews Assist in the root cause analysis and action planning on all people metrics (i.e.

Engagement, Turnover etc.) Work closely with People Development Partner to ensure effective leadership, policy interpretation and that effective Team member relations practices are followed Ensure all residences actively forecast staffing needs and ensure strong recruitment practices to minimize open positions and shifts Corporate Budget and Administration Support General Managers to oversee and monitor all planning and execution of residence budgets including CAPEX projects.

Adjust operational strategies to facilitate financial targets throughout the year Partner and support the Regional Director of Sales and Marketing in driving occupancy and overall revenue Clarify, discuss and document all performance concerns with both the Community Relations Directors and their respective General Managers with regards to occupancy levels, rate growth and overall revenue.

Special Events and Public Relations Assist Regional Director of Sales and Marketing, General Managers and Community Relations Directors as required with their events hosted on and off site Represent Amica with local chamber of commerce, provincial government authorities, emergency response teams, media relations, etc.

Resident Relations Collaborates with relevant stakeholders in the continuous identification and implementation of best practices, and the development and implementation of processes, technologies and sustainable practices Ensures the assigned region’s internal control framework is complete, effective, sustainable, and in compliance with internal policies, the regulatory environment and department standards.

Collaborate with stakeholders across the organization to identify and prioritize harm reduction opportunities, develop specific mitigation plans, monitor compliance of these plans and evaluate their outcomes Monitor Resident operating metrics to contribute to product refinements and manage process to root cause and process deficiencies Acts as the focal point of escalation for Resident issues and incidents What we’re looking for You are an experienced operations leader willing to go the extra mile to make a difference with team members and residents, with a minimum of five years of experience in a operational leadership role.

Health care industry experience is preferred You have a proven track record of inspiring and coaching teams to success using your influencing skills and a collaborative approach You love to learn.

You have a growth mindset and are passionate about growing your knowledge and skills in the Senior Living and care industry Demonstrated ability to think critically, creatively, and strategically to find solutions Good understanding of Profit and Loss (P&L) and business management (pricing, financial reporting, census measures, budgets, etc.) Advanced written and verbal skills for effective communication and the ability to facilitate group presentations Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) & various applications with the ability to learn new applications University degree in related field preferred Ability to travel frequently in geographic regions What you can expect from us A diverse and inclusive environment where individual differences are celebrated, and you’re encouraged to be your best self A collaborative environment where we work together to succeed as a team Learning opportunities to help you grow and support for professional development and designations Comprehensive benefit package including RRSP matching At Amica Senior Lifestyles we are passionate about working together in a supportive and inclusive environment that fosters innovation and turns ideas into action.

We remain committed to creating workplaces that reflect the communities in which we operate.

We are actively seeking applicants from all religions and ethnicities, LGBTQ2s, Black, Indigenous, racialized people, and persons with disabilities and encourage people from all backgrounds to apply for our positions.

Amica Senior Lifestyles recognizes the importance of immunization to protect our residents, team members and visitors from COVID-19.

Effective October 2021, a condition of employment is requiring that all new hires have received all required doses of a COVID-19 vaccine approved by Health Canada.

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position.

Applicants need to make their requirements known when contacted.

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