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Sr. Consultant, Managed Security Services

Sirius Computer Solutions, Inc.

This is a Contract position in Vancouver, BC posted November 22, 2022.

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page: Sr.

Consultant, Managed Security Services Description Position Summary The Sr.

Consultant performs ongoing client support for highly complex technical performance issues and ensures adherence to service level agreements and customer service excellence.

Recommends process enhancements and drives efficiency by reducing average troubleshooting time, repetitive issues and problem service tickets.

The Sr.

Consultant may specialize in a particular discipline and continues to develop a platform of technical expertise.

This role starts off primarily focused on development of Standard Operating Procedures (SOPs), guiding the actions of level1, 2 and 3 analysts as they perform incident handling for various computer security issues.

The role then transitions to more of a lead incident handler, supporting the SOC and the rest of the client base.

In addition, the Sr.

Consultant is required to provide input on how to drive process improvements, gain efficiencies, and create opportunities for improved workflow and automation.

Primary Duties & Responsibilities Services Delivery – 65% job weight Development of Standard Operating Procedures (SOPs) to guide the action of the security teams during incident response.

Manages highly complex technical questions and ticket escalations and monitors system performance Identifies and resolves technical deficiencies, service performance issues, product utilization, bugs, and enhancements Recommends new and unconventional solutions to resolve complex technical problems based on business goals and data analysis Develops customized reports and presentations, and provides technical knowledge transfer and analysis to clients on performance status, trends, and metrics Recommend process enhancements and drive efficiency by reducing average time to trouble-shoot, reducing false-positives, repetitive issues and problem service Performs ongoing analysis and system testing of new system releases, upgrades, and/or patches to supported technologies.

Makes system upgrade recommendations Applies Trusted Advisor techniques to build up client trust and influence loyalty Smoothly handles tough clients, minimizing escalations Very confidently runs Great Meetings, differentiating services per MSS positioning Hosts and develops material for monthly service reviews and Quarterly Business Reviews (QBRs) Professional Development
– 35% job weight Provides mentorship and serves as a senior escalation point for complex technical related issues Develops best practices, strategies, methodologies, documentation and templates suitable for use by other Consultants and Analysts Attends training sessions or shadowing activities, and obtains industry related certifications as determined by the Manager Role Model for Positive Behaviours Solutions presented to improve the business Basic Qualifications Bachelor’s degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field Has one of the following required combinations of technical certifications and experience: Holds technical certifications for at least four (4) technologies for which Sirius provides managed security services and has at least three (3) years of IT Support experience in a client-focused environment, and/or working in a security operations center, OR Holds technical certifications for at least three (3) technologies for which Sirius provides managed security services and has at least four (4) years of IT Support experience in a client-focused environment, and/or working in security operations center, OR Holds technical certifications for at least two (2) technologies for which Sirius provides managed security services and has at least 6 years of IT Support experience in a client-focused environment, and/or working in security operations center Managed Security Services certifications may include, but are not limited to: Check Point: CCSA, CCSE: Cisco; CCNA-Security, CCNP – Security, CCIE – Security; Blue Coat: BCCPA, BCCPE; Palo Alto: ACE, PCNSE; QRadar, SANS GCIA, GCIH, QRadar CSC, Splunk, LogRhythm, or similar technology certifications Other Position Requirements Ability to understand and explain how KPIs work Demonstrated ability to sell Clients on our value proposition in meetings, where appropriate Demonstrated ability to be part of the solution to reduce Client churn Well versed in the service offerings and DCP’s, and able to identify what is considered in scope based on our SOW’s.

Experience with direct system engineering or support involving hardware, software and services at an enterprise level for at least one product lines in the designated practice Direct involvement in working with internal and external teams to implement and troubleshoot complex configuration hardware, software and services Experience presenting ideas and solutions to clients and adapting presentation style to fit particular client situations Demonstrated knowledge of company products and services, testing methodology, and system troubleshooting Demonstrated ability to investigate complex problems where analysis of situations or data requires an in
– depth evaluation of variable factors from multiple IT infrastructure systems Demonstrated ability to establish positive working relationships and conduct complex and important work critical to the organization in a team, consulting environment Proven ability to select resolutions and techniques that meet technical requirements within the context of best practices, and make recommendations to achieve targeted objectives Demonstrated ability to communicate in clear, concise and crisp messages to a variety of audiences that instigate appropriate actions Proven ability to effectively present in a variety of formal and informal settings: one-on-one, small and large groups, using a variety of presentation methods to sustain the audiences’ engagement Demonstrated ability to manage time to focus on priorities and handle multiple tasks simultaneously Demonstrated ability to establish a collaborative approach to problem solving, ensuring that solutions generated by the team are tested and proven Demonstrated ability to mentor less experienced team members Demonstrated ability to work under minimal supervision, using latitude for independent judgment Proven ability to proactively step into team leadership roles and empower others to increase contribution and level of responsibility Demonstrated ability to achieve high level of Customer Satisfaction on all engagements Demonstrated Word, Excel, Visio, PowerPoint and Outlook skills Preferred Qualifications Experience working in a Security Operations Center (SOC) environment Data Privacy and Security All Sirius employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties.

Employees are obligated to know and perform their duties in accordance with Sirius policies, standards, and procedures related to security and report security violations to the appropriate Sirius Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department.

Other data privacy and data security related regulatory training may be required based on your role or assignment.

Essential Functions The position is part of a 7 day per week, 24 hour per day managed services operations.

To provide the required coverage, must be willing to work other shifts including weekends, holidays, and overtime.

The above primary duties, responsibilities, and position requirements are not all inclusive.

Sirius is an equal opportunity employer that values diversity.