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Vice President, Training KYC

Bank of Montreal

This is a Full-time position in Vancouver, BC posted January 24, 2023.

Address: 100 King Street West Job Family Group: Business Management BMO Capital Markets is a leading, full-service financial services provider.

We offer corporate and investment banking, treasury management, as well as research and advisory services to clients around the world.

bmocapitalmarkets Mandate / Marketability The Training function, in liaison with Client Services and numerous other teams inside and outside of Capital Markets, is designed to centrally facilitate the organization, administration, delivery and comprehension of new information, areas for improvement and special initiatives.

The function will provide training opportunities to all teams across OCOO within Capital Markets.

Through a streamlined model, our commitment is to deliver the highest standards of training to employees to help improve their service and deliver a best in class overall client experience.

Responsible for developing and maintaining the overall framework, strategy, design and delivery of learning experience and leveraging quality control and learning data to inform continuous improvement.

The training function will contribute to the overall success of the enterprise training program and initiatives to promote a positive culture of AML/KYC/COB risk management and compliance across the organization, in support of ensuring business strategies, plans and initiatives are executed and delivered in compliance with governing regulations, internal policies, standards and procedures.

The initial focus of this role over the first 1-2 years will be formalizing our Know Your Client (KYC) training program.

This formalization will include central delivery, rigorous formal assessments including case studies, and a formal program curriculum.

Key Accountabilities Coordinate and facilitate training across Client Services; providing a centralized point of contact and model for delivering sessions.

Improve the error rates through training sessions across Know Your Client (KYC), Client Onboarding (COB) and Client Operations teams.

Provide guidance to Client Services employees to use the Learning Management System (LMS) where applicable and become a super user of the technology.

Work with key stakeholders such as AMLRO teams, AML Operations units (including FIU) and Learning & Development to provide advice & counsel on KYC/AML training requirements, development and execution.

Ensure new initiatives or tools are integrated into the Client Services teams as necessary, including leading or participating in the training delivery.

Assist in special initiatives and Quality Control (QC) reporting and reviews to identify areas of opportunity for improvement.

Develop and ensure delivery of reporting after training sessions or training series to ensure attestation and satisfactory assessment.

Prepare timely reporting on training activities for management, including progress reports.

Stay abreast of emerging KYC/COB/CO related regulatory requirements and work with the AML governance, Regulatory Transformations, and other stakeholders with regards to any required regulatory/policy/standard changes and the training implications/requirements.

Develop and or facilitate the development and or maintain high quality training content for deployment while maintaining a repository of specialized training resources.

Provide notification to internal teams of new objectives and all related information.

Track and report on training activities to ensure program effectiveness; gather and analyze data to identify opportunities to improve/enhance learning experience.

Authorities Prioritize work in accordance with procedure and QC error rates to maximize financial benefit and minimize customer negative impacts.

Ensure receipt of appropriate attestations and assessments.

Manage and monitor a complex portfolio of work representing a significant amount of training development and opportunity.

Monitor compliance requirements.

Ensure adherence to directives, policies & procedures and regulatory/ government requirements.

Scope & Impact This job has direct or indirect impact on the following: Contributes to staff onboarding, confidence and productivity through training delivery and upskilling Contributes to quality management through leveraging quality control data to inform training needs assessment and development Contributes to customer and LOB partner confidence by ensuring that regulatory and compliance requirements are baked into the curriculum design and learning outcomes.

Knowledge : An undergraduate degree in Finance, International Business, Operations, Business Law, Adult Education or related field preferred 5 years of relevant experience in the financial services industry in Client Service, Operations, Trading Support or Sales role 3 years of experience preferably in AML/KYC compliance and AML/KYC training or related field or equivalent experience Previous experience designing instructional activities to support adult learners in diverse environments Working knowledge of products and services across Capital Markets with a focus on training or project delivery Working knowledge of the competitive marketplace, trends and regulations in the training industry Knowledge of various regulations such as KYC, AML/ATF, FATCA, Dodd-Frank, FINTRAC, FINCEN and EMIR policies, legislation and procedures would be an asset Skills : Proven ability to conceptualize business and stakeholder initiatives and to guide those initiatives as daily business requirements for the group Excellent level of relationship management, interpersonal skills and the ability to strategically and ethically leverage these relationships in a demanding environment Exceptional ability to independently manage multiple priorities and to proactively service multiple internal clients in a fast-paced environment Ability to work a demanding schedule under limited supervision Excellent attention to detail and ability to learn and adapt quickly Ability to review, assess and provide detailed information daily Proven ability to collaborate and build strong relationships with customers at all levels of the organization Ability to take initiative (i.e., Research solutions through existing departments within the bank or external vendor partners.) Strong knowledge and ability to work with graphics and interactions in Microsoft Office or other software including PowerPoint and Word Excellent verbal and written communication skills required to prepare communications and interact effectively with internal stakeholders and external service providers Proven Account Management skills required in order to create, maintain and enhance customer relationships Strong conflict management/ resolution skills Strong organizational and prioritization skills Knowledge of PowerBI would be an asset We’re here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life.

It calls on us to create lasting, positive change for our customers, our communities and our people.

By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.

We strive to help you make an impact from day one – for yourself and our customers.

We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.

From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en .

BMO is committed to an inclusive, equitable and accessible workplace.

By learning from each other’s differences, we gain strength through our people and our perspectives.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate.

Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property.

BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.